Assistant Guest Services Manager

10 hours ago

Singapore Mandarin Oriental Hotel Group Limited Full time

ASSISTANT GUEST SERVICES MANAGER (HOUSEKEEPING)Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team. Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. About the job Based at Mandarin Oriental, Singapore within the Housekeeping Department in Singapore, the Assistant Guest Services Manager (Housekeeping) is responsible in overseeing room cleanliness, assigns daily tasks, manages guest requests, monitors team performance, plans training, schedules rosters, and collaborates with departments to ensure smooth hotel operations. The Assistant Guest Services Manager (Housekeeping) reports to the Executive Housekeeper. Responsibilities Ensures that rooms are clean and ready for guests' arrivals. Attends to guests' complains and requests promptly. Blocks out of service rooms for preventive maintenance. Responsible for the daily room assignments according to resources available. Responsible for the daily processing of guest rooms cleaning by Room Attendants. Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants. Plans weekly duty roster for the team. Responsible for the conduct of the Room Attendants and House Attendants on the guest floors. Monitor performance for Room Attendants, House Attendants and Supervisors and develop the team. Make checks on the progress of individual Room Attendants, House Attendants and Supervisors. Work closely with other departments and stakeholders to ensure smooth hotel operations. Any other duties as assigned by supervisor Qualifications At least 2 years of experience in similar capacity in other luxury hotel Good communication and leadership skills Good organisation and priorisation skills Able to work shifts, weekends and holidays Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. We're Fans. Are you?#J-18808-Ljbffr

  • Assistant Guest Service Manager

    10 hours ago

    Singapore Pan Pacific Orchard, Singapore Full time

    Join to apply for the Assistant Guest Service Manager role at Pan Pacific Orchard, Singapore 5 days ago Be among the first 25 applicants Join to apply for the Assistant Guest Service Manager role at Pan Pacific Orchard, Singapore Assistant Guest Service Manager (AGSM) will be working closely with the Guest Relations/Services Manager in overseeing smooth...

  • Guest Service Assistant

    10 hours ago

    Singapore NOKO GLOBAL Remote Work Freelance Full time

    Job Summary: We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and contributing to a positive...

  • Assistant Manager, Guest Service

    2 days ago

    Singapore CapitaLand Full time

    Assistant Manager, Guest Service page is loaded **Assistant Manager, Guest Service**locationsSingapore, Central Singapore time typeFull time posted onPosted Today job requisition idJR CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment...

  • Assistant Guest Services Manager

    2 weeks ago

    Singapore ONE FARRER PTE. LTD. Full time

    To oversee and direct all aspects of Guest Services to maximize guest satisfaction. - Manage and supervise all tasks of his/her subordinates to ensure maximum guest satisfaction through guest recognition and prompt cordial attention. - Monitor guest services colleagues to ensure all guests consistently receive all benefits, repeat guests and other VIPs...

  • Assistant Guest Services Manager

    6 days ago

    Singapore UOL SOMERSET INVESTMENTS PTE. LTD. Full time

    Position summary statement: Assistant Guest Services Manager (AGSM) will be working closely with the Guest Relations/Services Manager in overseeing smooth operations, management and overall performance of the Front Office Department including Pacific Lounge. He/She has a direct line of authority over all front office staff within the suites and liaison role...

  • Assistant Guest Services Manager

    4 days ago

    Singapore UOL SOMERSET INVESTMENTS PTE. LTD. Full time

    Position summary statement: Assistant Guest Services Manager (AGSM)will be working closely with the Guest Relations/Services Manager in overseeing smooth operations, management and overall performance of the Front Office Department including Pacific Lounge. He/She has a direct line of authority over all front office staff within the suites and liaison role...

  • Guest Service Assistant

    3 weeks ago

    Singapore NOKO GLOBAL Full time

    Roles & ResponsibilitiesJob Summary:We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and...

  • Guest Services Manager

    2 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for an **Guest Services Manager**to join our team! As an **Guest Services Manager**, we rely on you to: - Take responsibility for overseeing the daily operations of the Front Office and Concierge - Assist to supervise and direct the Front Office and Concierge team - Ensure all guests are welcomed and assisted upon entering the resort lobby -...

  • Guest Services Manager

    1 week ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**24186636 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Assistant Manager, Guest Service

    1 week ago

    Central Singapore CapitaLand Full time

    About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Job Description Responsibilities You will: - Manage the smooth...