L1 EU Desktop Support
7 days ago
Responsibilities:
Providing technical support: Responding to and resolving technical issues related to desktop hardware, software, and peripherals. This may involve troubleshooting, diagnosing, and resolving problems with desktop systems, printers, scanners, and other devices.
Installing and configuring hardware and software: Installing, configuring, and maintaining desktop hardware and software, including operating systems, office suites, and other applications.
Providing user training and support: Providing user training and support for desktop applications, assisting users in understanding how to use software and hardware.
Maintaining and updating inventory: Maintaining an accurate inventory of desktop hardware and software, including licensing and maintenance agreements.
Conducting routine maintenance: Conducting routine maintenance and upgrades on desktop systems to ensure that they are operating at optimal levels.
Collaborating with other IT teams: Collaborating with other IT teams, such as network and server administrators, to troubleshoot and resolve technical issues.
Adhering to IT policies and procedures: Adhering to IT policies and procedures, including security policies, change management, and incident management.
Documenting technical issues: Documenting technical issues and their resolutions to maintain accurate records and to enable other support staff to resolve similar issues in the future.
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