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Ocean Freight Customer Service Professional
2 weeks ago
Customer Service Representative - Ocean Freight
The ideal candidate will be responsible for providing exceptional customer service and support to our clients in the ocean freight industry.
- Coordinate with customers, transporters, and warehouse personnel to ensure smooth shipment processes.
- Prepare and verify documents for import/export/transshipment/D/O release.
- Verify costs and handle enquiries on rates, shipment tracking, and other related matters.
- Liaise with overseas agents and customers to ensure seamless operations.
- Handle consolidated and Taobao shipments.
Requirements:
- At least 1-2 years of experience in freight forwarding is required.
Key Skills:
- Outlook
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Excel
- Warehouse Management
- Supply Chain
- SAP
- Freight
- Supply Chain Management
- Customer Service
- Shipping