
Ocean Freight Customer Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Executive to join our ocean freight team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service and support to clients across various regions
- Coordinate with customers and transporters, warehouse teams, and other stakeholders to ensure seamless logistics operations
- Prepare and verify documents for import/export/transshipments and delivery orders
- Verify all costs associated with shipments
- Respond to client inquiries on rates, shipment tracking, and other related matters
- Liaise with overseas agents and clients to guarantee smooth shipment execution
- Handle consolidated and Taobao shipments
- Manage import and export documents
Requirements:
- Minimum 1-2 years of experience in freight forwarding or a related field is required
Benefits:
This role offers a unique opportunity to develop your skills and knowledge in ocean freight management, with opportunities for career growth and professional development.
Required Skills:
- Outlook
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Excel
- Warehouse Management
- Supply Chain
- SAP
- Freight
- Supply Chain Management
- Customer Service
- Shipping
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