Executive Officer, Operations Research

We are looking for a passionate and professional Executive Officer to join our Operations Research team. Based in Singapore and reporting to the Senior Manager, the incumbent will conduct field research activities, propose and develop field operations plans to manage and counter illegal betting activities. We recognize that each individual has a unique blend of skills, and we want to talk to you whether your strength is in investigation or field research operations.

• You will plan and conduct field research activities and enforcement operations including information collation, analysis, and reports.
• You will manage and ensure field research and enforcement operations to counter illegal betting activities are conducted ethically and professionally.
• You will maintain, update, and protect the Customers Blacklist (OEN) database and ensure strict compliance with its related policies.
• You will be responsible for information gathering, collation, analysis and archival of information.
• You will maintain and update information of interest to Operations Research team.
• You will perform research on relevant topics, as and when required.
• You will work with internal stakeholders to propose and develop policies and strategies to manage and counter illegal betting activities in Singapore Pools\' live betting venues.
• When assigned, you will serve as point of contact with external stakeholders, e.g., law enforcement agencies, and to facilitate any external agency-led investigations related to illegal betting activity within or in the vicinity of Singapore Pools\' live betting venues.
• You will develop and maintain working relationships with external stakeholders, e.g., enforcement agencies, with the objective to understand and mitigate illegal bookmaking activities, especially those with direct impact on Singapore Pools\' mission.

• You have a GCE \'A\' Level education or Diploma.
• You have at least 5 years of work experience in investigation and/or intelligence field, including demonstrated experience in planning intelligence projects and field research operations, or at least 5 years of work experience in enforcement work.
• A valid Police Licensing Regulatory Department licence is a plus.
• Experience in related field of responsibilities is a plus.
• Proficiency in second language and dialects, especially Hokkien, to communicate effectively with stakeholders.
• You are able to work independently.
• You have good analytical and interpersonal skills.
• You are able to handle challenging or dynamic situations in the field, including but not limited to management of uncooperative customers to mitigate risks of violence.
• You have working knowledge of criminal law and regulations relating to illegal betting and gambling, both terrestrial and remote means, is a plus.
• You have basic proficiency with technology platforms like MS Office and mobile applications such as WhatsApp and Telegram.
• You should be able to perform duties on weekends and/or public holidays.

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools is an equal opportunity employer. We welcome diverse backgrounds and perspectives. Our diversity helps us see a greater picture and contribute to society. We encourage you to express who you are and to bring your heritage and experiences to the role.

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting and to counter illegal gambling. As a not-for-profit organisation, all surplus is channeled to Tote Board to fund social, community, sports, arts, education and health initiatives. Currently, Singapore Pools contributes about $2 billion annually to the Government in taxes and duties.

If you are interested, please send your resume to P& We will reach out to shortlisted candidates for further career conversations.