Patient Flow Coordinator

2 weeks ago

Singapore beBeePatientFlow Full time
Job Title: Patient Flow Coordinator
We are seeking a highly skilled and experienced professional to serve as our primary point of contact for patients, external partners, and internal operations.
The ideal candidate will have a strong customer focus, excellent communication skills, and the ability to adapt quickly to changing situations.
About the Role:
This is an exciting opportunity to join our team as a Patient Flow Coordinator where you will be responsible for managing patient flow efficiently, scheduling appointments, and handling walk-in inquiries. You will also contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
Key Responsibilities:
  • Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
  • Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
  • Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
  • Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
Required Skills and Qualifications:
To be successful in this role, you will need to possess the following skills and qualifications:
  • Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
  • Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
  • Excellent interpersonal and communication skills.
  • Strong multitasking, prioritization, and independent work abilities.
  • Proficiency in Microsoft Office and Google Suite applications.
Benefits:
We offer a range of benefits to support your well-being and career development, including:
  • Annual Leave - 14 days onwards
  • Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
  • FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees' family members
Why Join Us?
Our team is passionate about delivering exceptional patient care and we're looking for like-minded individuals to join us on this journey. If you're a motivated and enthusiastic professional who is committed to excellence, we'd love to hear from you.
Tell Employers What Skills You Have:
  • Healthcare Industry
  • Strategic Planning
  • Microsoft PowerPoint
  • Microsoft Office
  • Written English
  • Telemarketing
  • Healthcare
  • Traditional Chinese Medicine
  • Career Development
  • Customer Care
  • Spa
  • Wellbeing
  • Customer Focus
  • Microsoft Word
  • Customer Service
  • Appointment Scheduling

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