Senior Executive

Senior Executive - IT Production Support (NGEMR)
Join to apply for the
Senior Executive - IT Production Support (NGEMR)
role at
Synapxe
Senior Executive - IT Production Support (NGEMR)
Join to apply for the
Senior Executive - IT Production Support (NGEMR)
role at
Synapxe
Position Overview
Position Overview
This role will oversee IT production maintenance support. The candidate will demonstrate the ability to work with a team that is responsible to ensure seamless service delivery in a fast-paced environment. This role combines technical expertise, leadership, and process management to manage regular maintenance schedule, drive production tickets resolutions, and ensure operational efficiency.
The role also includes ongoing professional development staying up-to-date with the latest software releases and patches. A key requirement is certification in a Commercial Off-The-Shelf (COTS) product (Epic) suite relevant to the role, as well as a proven track record in maintaining production systems to ensure optimal performance. Training and certification for the product will be provided.
Role & Responsibilities
Ensure the availability, reliability, and performance of production environments
Coordinate the resolution of high severity production issues by directing the appropriate support teams, and ensuring timely and accurate updates are provided to the incident reporting team, users, and senior management. This includes providing regular, clear, and actionable status reports at each critical stage of the incident, ensuring stakeholders are informed of progress and resolution efforts in a timely manner
Troubleshoot, resolve, and escalate critical production issues, ensuring timely resolution within service level objectives
Perform root cause analysis, lesson learnt on issues and collaborate with internal teams to implement long-term fixes
Lead the triage of production incidents, driving resolution and ensuring customer satisfaction
Lead and manage planned maintenance activities such as product release updates, resilience testing exercises
Stay current with product updates and patches, gaining certifications on COTS products to maintain expertise in relevant technologies
Participate in bug fixing as part of professional development, enhancing technical skills and contributing to product stability
Collaborate with build team to apply fixes and enhancements to the production environment while ensuring minimal disruption
Maintain in-depth knowledge and expertise in relevant COTS products and how they are integrated into the production environment
Lead efforts to implement product upgrades, patches, and new features in alignment with company and industry standards
Work closely with vendors technical services and internal build teams to resolve product-related issues and ensure optimal configuration
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field
4-6 years of experience in IT production maintenance support
Proven experience in managing service tickets, meeting SLAs, and working with technical teams in a fast-paced environment
Strong troubleshooting, problem-solving, and analytical skills
Proven team player with good communication and interpersonal skills to collaborate with internal stakeholders and vendors
In-depth knowledge of ITIL processes and best practices, particularly in incident management and SLA monitoring
Proficiency in system monitoring, ticketing systems, and issue tracking tools (e.g., ServiceNow)
Ability to adapt quickly to new technologies and products while maintaining high service standards
ITIL Foundation certification is a plus
Additional Information
This position require on-call support or after-hours work as part of rostered duty or in the event of critical incidents or system failures
The role offers opportunities for ongoing professional growth, including access to training resources, certifications, and cross-functional projects
Apply Now
NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Business Development and Sales
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Synapxe by 2x
Get notified about new Senior Executive Information Technology jobs in
Singapore, Singapore .
Assistant Manager, Corporate Applications, Airport Operations Technology and Corporate IT
IT EXECUTIVE, SMART DEVICES & TECHNICAL ARCHITECTURE
Senior Executive/Executive, Digital International (Digital Experience) - 1 Year Contract
Senior Executive, Data Center and Cloud Infrastructure
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr