Head, Treasury Markets COO

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The Treasury Markets COO is the custodian of the Treasury Markets franchise and runs its engine room, ensuring that over 120+ traders across 40 markets are fully enabled to run the business safely, efficiently, and effectively. The role spans three core mandates:

• Business Enablement: Providing end-to-end support to the trading business across systems, processes, controls, operational risk, conduct, compliance, audit, product enablement, and booking models. The COO team acts as the engine room that keeps day-to-day Treasury Markets operations running seamlessly.
• Transformation & Change: Driving global change and transformation through a dedicated team that manages system upgrades, process re-design, and large-scale project delivery.
• Treasury Connectivity & Strategy Alignment: As a member of the wider Treasury COO management team, the TM COO plays a pivotal role in connecting the dots across Capital, Liquidity, FTP, IRRBB, and RRP. This ensures that Treasury Markets is fully aligned with the broader Treasury strategy, and that insights from TM are brought into enterprise-level decision making (and vice-versa).

• Strategic
  • Strategic Objectives – Working with the COO, Treasury and TMMT, defining the strategic objectives of the Treasury Markets function and align them with the overall goals and vision of Treasury. Identifying key business drivers, regulatory requirements, and the demands from a changing technology landscape (Aspire, Analytics, FM tech etc.) to help shape the business operating model.
  • Process Optimisation – Conduct a comprehensive review of existing processes and workflows within the Treasury Markets function to identify areas for optimisation and improvement. This involves mapping out end-to-end processes, analysing efficiency, identifying bottlenecks, and streamlining workflows where necessary.
  • Technology Integration – Drive the delivery of the Treasury Markets Change book of work, steer the overall TM architecture strategy in partnership with FM, assess the technology infrastructure and systems supporting Treasury Markets desks (LM and IM) and Operations (FMO, treasury Services). Identify opportunities for integration, automation, and digitisation.
• Conduct, Operational Risk and Controls
  • Oversee risk identification, assessment, and mitigation strategies within Treasury Markets function and supporting teams – FM Operations, Treasury Services etc. ensuring compliance with regulatory requirements and internal policies.
  • Own and manage the Annual RCSA - Risk Control and Self-Assessment review for the TM process universe. Provide a consolidated view of identified risks, controls design, operating effectiveness, and residual risks. Ensure the RCSA is reviewed and approved by the Global Head of Treasury Markets.
• New Product and Product Enhancement Governance
  • Implement and enhance operational processes and procedures to streamline workflows, minimise risk, and optimise resource utilisation within the Treasury Markets and its support functions, e.g. in FMO (FM COO) and Treasury Services (Transaction Banking).
  • Ensure understanding and compliance with risk management requirements.
  • Drive a culture of controls evidence and challenge, ensuring clear processes and mitigate external risk through control, education, and remediation mechanisms.
  • Own understanding and compliance with Balance Sheet Forecasting governance processes.
  • Support seamless execution of new TM business initiatives and product roll-out (e.g. covered bonds).
  • Demonstrate awareness of Group policies, regulatory frameworks, and expectations.
  • Assess and drive TM’s booking model integrity and straight through processing standards.
• Treasury Markets Technology, Change & Innovation
  • Drive the adoption of innovative technologies and digital solutions (both at group and country level) to enhance operational capabilities, improve user experience, and drive competitive advantage in liquidity and risk management for TM, globally.
  • Responsible for acting as a transformation advocate across a wide range of senior and practitioner colleagues, acting as the catalyst of culture, process, and technology change.
  • Work closely with FMO COO, Change and Tech teams to ensure TM requirements are incorporated and prioritised in the FM BoW. Establish a close working relationship and be an effective partner to the FM COO, change and tech teams.
  • Accountable for providing technology and change teams with clear prioritisation and requirements for all TM initiatives. Lead the adoption of the Build & Maintain (B&M) model using Microsoft Azure Development Ops (ADO) for programme management and change release into production.
  • Chair the Treasury Markets Refinement forum and ensure tracking and presentation of clear information relating to TM projects, investment, benefits, risks, dependencies, and mitigating actions.
  • Join the GCFO QPR as a participating member to ensure TM is covered in all aspects.
• People, Cost and Strategic Planning, including Fit for Growth
  • People – Lead and develop a high-performing team, providing guidance, mentorship, and opportunities for professional growth and development within the Treasury Markets COO function.
  • Strategic Planning - Collaborate with the COO, Treasury and TMMT to develop and execute strategic plans and initiatives aligned with the overall Treasury, GCFO and Business objectives and growth targets of the