Resident Support Officer

7 days ago


Singapore beBeeCustomerService Full time

Job Title: Resident Support Officer

About This Role:

We are seeking a highly motivated and detail-oriented individual to join our team as a Resident Support Officer. As a key member of our customer service team, you will play a vital role in providing exceptional support to our residents, ensuring their concerns and issues are addressed promptly and professionally.

Key Responsibilities:

  • Provide timely and professional responses to resident inquiries and complaints via various channels, including phone, email, and in-person visits.
  • Collaborate with the site team and subcontractors to ensure smooth coordination of site inspections and maintenance tasks.
  • Assist in maintaining accurate and up-to-date records of defects, work orders, and resident interactions for easy reference and tracking.
  • Escalate complex issues to the Customer Relations Officer promptly, ensuring timely resolution and minimizing potential risks.
  • Support administrative and reporting tasks as assigned, providing valuable support to the team and contributing to the overall success of the project.

Requirements:

  • Hold a GCE 'O' Level or NITEC certificate with at least 5 subjects passed.
  • Have at least 1-2 years of customer service or administrative experience, preferably in the construction or HDB sectors.
  • Be independent, detail-oriented, and a good team player, possessing excellent interpersonal skills.
  • Demonstrate strong communication skills and ability to manage interactions with residents professionally, promoting a positive and respectful environment.
  • Work a 5.5-day week, including alternate full Saturdays, with opportunities for flexible scheduling and work-life balance.


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