Resident Liaison Officer

2 weeks ago

Singapore beBeeLiaison Full time

Job Title: Resident Liaison Officer

Job Description

  • Resident Liaison and Support:
    • Develop and maintain strong relationships with residents, ensuring a seamless and efficient handover process from initial possession to beyond.
    • Provide dedicated support during the Defects Liability Period (DLP), addressing resident concerns and escalating issues as necessary.
    • Coordinate schedules, site access readiness, unit inspections, and handover conditions to ensure a smooth transition.
  • Event Planning and Coordination:
    • Design and execute buyer-centric programs and events, fostering a sense of community and enhancing the overall living experience.
    • Plan and manage event logistics, including budgeting, invitations, RSVPs, catering, venue setup, and contractor coordination.
  • Customer Service and Satisfaction:
    • Strive for customer satisfaction through prompt issue resolution, clear communication, and proactive problem-solving.
    • Collect feedback and leverage insights to continuously enhance customer experience and improve future events and handovers.
  • Reporting and Continuous Improvement:
    • Maintain accurate records of handovers, defect logs, and resolutions, providing valuable insights for management reports and decision-making.
    • Generate regular management reports on handover timelines, DLP progress, event metrics, and customer satisfaction results.
  • Managing Agent Oversight:
    • Oversee the service performance of Managing Agents, ensuring compliance with contract obligations and statutory regulations.
    • Conduct regular audits of common areas services and facilities, identifying opportunities for improvement and cost savings.

Required Skills and Qualifications

  • Diploma or Degree in Real Estate/Property Management or equivalent disciplines.
  • At least 6 years of relevant experience in property/facility management, handling multiple residential/mixed development projects.
  • Excellent oral and written communication skills, interpersonal skills, and analytical abilities.
  • Well-versed in Building Maintenance & Strata Management (BMSM) Act.
  • Ability to work under pressure in a fast-paced environment and adapt to changing priorities.

Benefits

As a key member of our team, you will enjoy a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.

Others

We are committed to creating a diverse and inclusive workplace culture that values employee contributions, fosters innovation, and promotes work-life balance.

  • Customer Service Liaison

    2 weeks ago

    Singapore beBeeCustomerService Liaison Full time $3,000 - $6,000

    Job DescriptionAs a customer service liaison, you will play a pivotal role in fostering strong relationships with our valued customers. Your exceptional communication skills and customer-centric approach will enable you to provide top-notch support, ensuring a seamless experience for our clients.">Required Skills and QualificationsExceptional communication...

  • Vice President

    2 weeks ago

    Singapore Liaison Bank Full time

    The Liaisoning Manager at Liaison Bank will play a pivotal role in shaping the organization's vision and developing strategic plans and policies for the Human Resources department. This includes overseeing recruitment, compensation, training, and other HR functions. The Liaisoning Manager will work closely with the management team to drive company growth and...

  • Dedicated Resident Liaison

    2 weeks ago

    Singapore beBeeCustomerRelations Full time

    We are seeking a highly skilled and dedicated Customer Relations Officer to join our team. As a key member of our organization, the Customer Relations Officer will be responsible for ensuring that our residents receive exceptional customer service and experience. The Customer Relations Officer's duties and responsibilities will include: Resolving...

  • Senior Resident Liaison

    2 weeks ago

    Singapore beBeeCare Full time $4,000 - $5,500

    Residential Care Unit OfficerThe Residential Care Unit Officer plays a crucial role in ensuring the daily needs of residents are met and provided with motivation through day-to-day interaction.Responsibilities:Ensure residents' basic needs are taken care of, including their physical, emotional, and psychological well-being.Motivation and Support:Provide...

  • Public Relations Officer

    2 weeks ago

    Singapore beBeeCustomerLiaison Full time $60,000 - $80,000

    Job DescriptionWe are seeking a highly skilled Customer Liaison Specialist to join our team. The ideal candidate will be responsible for managing public relations, handling enquiries and feedback from residents, and maintaining positive relationships with various stakeholders.The successful candidate will possess excellent communication skills, both written...

  • Frontline Resident Liaison

    2 weeks ago

    Singapore beBeeCustomerService Full time $4,000 - $7,000

    Job Title: Customer Service OfficerAs a key member of our customer service team, you will play a vital role in providing exceptional support to our residents. Your primary responsibilities will include performing cashiering duties, assisting residents with S&CC payments on e-platforms, and attending to resident feedback as part of the front-line customer...

  • Concierge (Residence Officer)

    3 days ago

    Singapore ROYAL SECURITY MANAGEMENT SERVICES PTE LTD Full time

    **Key Responsibilities** **Front Desk Operations** Greet residents, guests, and contractors in a courteous and professional manner Manage visitor registration and issue access passes in accordance with estate protocols Respond to general enquiries and provide information or assistance as needed **Administrative Support** Handle incoming and outgoing...

  • Residential Liaison Officer

    7 days ago

    Singapore beBeeCommunication Full time $40,000 - $75,000

    Job Opportunity  We are seeking a Community Liaison Specialist to join our team.  Key Responsibilities:  Address inquiries and public feedback related to project site activities and the environments.Foster positive relationships with residents to work closely with the relevant parties.Conduct regular on-site visits to residents' units for...

  • Senior Community Liaison Coordinator

    2 weeks ago

    Singapore beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Resident Liaison OfficerWe are seeking a highly skilled and experienced Resident Liaison Officer to join our team.Key Responsibilities:Develop and Maintain Strong Relationships with ResidentsCreate a seamless and efficient handover process from initial possession to beyond, ensuring residents receive exceptional support throughout their...

  • Skillful Technical Liaison Officer

    2 weeks ago

    Singapore beBeeTechnical Full time

    Job Title Skillful Technical Liaison Officer About the Role The role of a Resident Technical Officer is to provide technical guidance and support to Consultants and clients on site. The ideal candidate will be responsible for ensuring that all installation methods and materials used are in line with contract drawings and specifications. This...