Customer Service Executive

1 day ago

Singapore Private Advertiser Full time

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed. Job Description Acts as the point of contact on for specialized and/or major customer accounts of diverse scope and complexity by maintaining successful, long-term business relationships and contacts with customer procurement employees. Responds to requests for quotations in a timely manner and coordinates with price estimating, reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal. Follow up on submitted offers to customers to drive sales and meet organization financial targets by utilizing ILS to drive slow moving inventory sales. Perform contract review, including screening customers’ orders against existing LTAs, MTAs, Parker’s standard terms and conditions, or other published contractual guidelines. Acknowledge purchase orders in accordance with the method and timing agreed with the customer and enters purchase orders into the system, ensuring the accuracy of sales order entry data. Monitors delivery status and provides status reports to customers by gathering data, researching outstanding shipments, and obtaining up‐to‐date shipping information from numerous sites globally. Provides solutions to customer problems that impact cost or schedule. Negotiates requirements across multiple customers, products, and internal teams with the focuses on stock allocation issues to maximize customer service levels. May re-prioritizes schedule to meet customer commitments by identifying significant problems and escalates matters to the Customer

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