SENIOR DELIVERY MANAGER
7 days ago
SENIOR DELIVERY MANAGER
SINGAPORE TELECOMMUNICATIONS LIMITED
Job Category
Information Technology
Job level
Manager
Contract type
Full Time
Location
Central
Salary
S$7000 - S$12000
Job Description
Key Responsibilities
Business Value & Relationship Management (approximately 5% of time focused)
Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction
Provides review, oversight and approval for Digital works which includes projects, incremental enhancements and fix and maintenance jobs.
Leads their team to influence and manage customer expectations, based on pre-define requirements and information collected
Be the single point of contact for business and other IT domains
Delivery & Resource Management (approximately 55% of time focused)
Ensuring that works are delivered on time, meet business & technical requirements and are within the agreed budget
Ensures customers’ expectations are managed and met
Ensures team is adopting delivery management standards and monitor the progress of the delivery on a regular basis
Anticipate, manage and resolve issues and act as the point of contact for the domain build-run team
People Management & Leadership (approximately 30% of time focused)
Establishing and maintaining effective working relationships, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed
Communicate Singtel’s vision and drive Singtel’s strategies & priorities based on Singtel’s core values
Coach and develop direct reports
Conduct 1-on-1 meetings and hold mid-year and full year performance reviews with direct reports if any
Vendor Management (approximately 10% of time focused)
Support, coach and enable partners to drive delivery excellence through customer satisfaction activities and behaviours
Managing different stakeholders at AD/Dir (Business and IT) level who often have different set of concerns
Setting up of value streams working closely with business stakeholders/IT Practise head/Propoerty
Ability to operate with different delivery models (Agile, waterfall, Spiral)
Reacting to ad-hoc or unplanned business demands in this tight labour market for digital talents
Maintaining build-run team productivity when there are turnovers or new members join the team
The ideal candidate should have:
IT Degree or equivalent
8 years relevant
Project Management
Basic Accounting
Software Development
Man Management
Vendor Management
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