Head of Operations APAC Live

2 weeks ago

Singapore TikTok Pte. Ltd. Full time

Responsibilities

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Key Responsibilities:

  • Provide strategic leadership for APAC Trust & Safety operations, ensuring alignment with global objectives and organizational vision.
  • Design and lead complex, scalable operational frameworks that drive efficiency, resilience, and measurable impact across diverse APAC markets and multiple layers of management.
  • Lead, mentor, and develop high-performing operations teams, fostering a culture of accountability, innovation, and continuous improvement.
  • Oversee operational performance through rigorous analysis of KPIs and data-driven insights, ensuring delivery of key business outcomes.
  • Own end-to-end strategic vendor management across multiple countries, ensuring accountability for performance, strict compliance with regulatory and internal standards, and consistent delivery of high-quality services through long-term partnership development.
  • Proactively identify and address systemic operational challenges and vendor-related risks through cross-functional collaboration and structured problem-solving.
  • Act as a senior liaison with policy, legal, and product teams to ensure Trust & Safety operations are deeply integrated with broader platform safety initiatives.
  • Champion and drive enterprise-level transformation and change management programs that elevate the maturity and scalability of Trust & Safety operations.
Qualifications

Minimum Qualifications:

  • 5+ years of progressive leadership experience in operations and vendor management, preferably within global or multi-regional organizations.
  • Proven track record of driving high-impact operational strategies and leading teams in dynamic, fast-paced, and highly complex environments.
  • In-depth expertise in Trust & Safety frameworks, risk mitigation, and operational execution at scale.
  • Advanced analytical skills with a strong focus on performance measurement, vendor accountability, and continuous process improvement.
  • Demonstrated success in leading large-scale, cross-functional initiatives and managing complex organizational change.

Preferred Qualifications:

  • Exceptional communication and influencing skills, with the ability to engage effectively across technical and non-technical stakeholders at all levels, including executive leadership.
  • Extensive experience navigating matrixed organizations and managing diverse stakeholder relationships to align on strategic priorities.
  • Proven capability in supporting employee wellbeing within high-pressure, psychologically demanding environments.
  • Prior experience working within or supporting social media platforms, with an understanding of content moderation challenges, platform safety policies, and community trust dynamics.
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