Concierge

2 weeks ago

Singapore SSG HOTELS PTE. LTD. Full time

Overview The Garcha Group, Singapore's boutique hotel group, currently operates the following hotels: Maxwell Reserve, Autograph Collection Hotel (Marriott)Duxton Reserve, Autograph Collection Hotel (Marriott)The Vagabond Club, a Tribute Portfolio Hotel (Marriott)The Serangoon Club, a Tribute Portfolio Hotel (Marriott)Benefits As an associate of a Marriott hotel, you and immediate family members are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide. Access to Marriott Global Learning + Development for personalized learning experiences to support your career journey. 2 nights yearly staycation including all meals and beverages (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore. 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars. We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Concierge, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return. You will need to have an excellent command of the English language, outstanding organizational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service. Responsibilities Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc. Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. Perform night audit during midnight shift and prepare necessary reports. Handle any Marriott-related enquiries. Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. On time and at work when scheduled and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Flexibility to work in other positions/departments as the need arises. Willing to work in SHN environment during COVID-19. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Any other duties / tasks as requested by management. Qualifications Required capabilities : excellent command of English, outstanding organizational skills, and the ability to work in a fast-paced environment to ensure smooth shifts and seamless guest service. #J-18808-Ljbffr

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