Operations Customer Service Assistant

2 days ago

Singapore UPS Full time

Join to apply for the Operations Customer Service Assistant role at UPS .

**Job Description:**
The Customer Service Representative is responsible for maintaining excellent service levels for internal and external customers through accurate data entry, continuous process improvement, and prompt resolution of issues.

**Responsibilities:**

  • Manage communication with clients, carrier brokers, and other offices/facilities for customer service and administration requirements.
  • Process all documentation related to the movement of clients' inventory into and out of the facility accurately and timely.
  • Verify and process all documentation appropriately, respecting legal liability requirements.
  • Ensure all orders are processed promptly according to client requirements.
  • Confirm bills of lading and ensure correct entry into systems.
  • Maintain inventory integrity by processing authorized adjustments.
  • Investigate and resolve customer concerns promptly.
  • Maintain professional communication with internal and external customers.
  • Document shipping errors accurately.
  • Update and maintain all working instructions, ensuring ISO quality compliance.
  • Assist with dispatch planning and control.
  • Coordinate daily client KPIs for internal and external stakeholders.
  • Pursue continuous improvement initiatives to enhance productivity and service levels.
  • Perform other duties as assigned.

**Qualifications:**

  • 3-4+ years experience in Contract Logistics / 3PL industry.
  • 2-3+ years customer service and administrative/data entry experience.
  • Excellent English communication and presentation skills.
  • Strong organizational and time management skills, with ability to work in a fast-paced environment.
  • Problem-solving skills and ability to work independently and in teams.
  • Proficient in Microsoft Word and Excel; knowledge of order entry and warehouse management systems.

**Employment Type:**
Contract, Full-time

UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.

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