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Customer Relations Executive

1 week ago

Singapore Marina Bay Sands Full time

Summary of Job Responsibilities
Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).
Job Responsibilities
Provide excellent and delightful service to casino guests and assist them with their needs and requests.
Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
Conduct guided MBS Casino familiarization tours for guests.
Introduce programs (with the relevant terms and conditions) to potential Paiza players.
Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
Provide personalized service and establish close rapport with assigned patrons.
Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
Assist with execution of Special Events and Promotions.
Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
Perform all other adhoc duties as and when required.
JOB REQUIREMENTS
Education & Certification
Minimum Diploma holders
Experience
Prior experience in a Hospitality or Customer Service role preferred.
Fresh Graduate / Candidates with no relevant work experience are welcomed to apply.
Other Prerequisites
Customer-focused, excellent team player and possess good problem-solving skills.
Proficient in Microsoft Windows, Word and Excel.
Must be fluent in Mandarin and English as the successful candidate will be required to liaise with Mandarin and English speaking guests. Other Asian dialects or languages will be viewed favorably.
Able to work on rotating shifts, public holidays and weekends.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
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