Customer Relation Executive
4 weeks ago
- Serve as the primary point of contact for internal and external stakeholders, responding to inquiries and requests in a timely manner.
- Provide assistance to users in navigating system applications and offer Level 1 technical support via phone or email.
- Escalate complex technical issues to the appropriate IT personnel and ensure timely resolution.
- Maintain accurate records of user issues and resolutions, generating reports as needed.
- Review and streamline administrative and helpdesk processes to improve overall efficiency.
- Perform data entry into the SFEMS system.
- Assist the Facilities Manager in compiling reports and ensure prompt submission from respective strategic partners.
- ITC or a Diploma in Business Administration, Information Technology, or a related field.
- Proven experience in administrative and helpdesk roles, ideally within a technology-driven environment.
- Proficiency in Microsoft Office applications and familiarity with IT systems.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively as part of a team, with a proactive approach to problem-solving.
- Customer service experience and shift work are required.
CRM
Microsoft Office
Analytical Skills
Business Continuity
Ability To Work Independently
Administration
Information Technology
Reliability
Data Entry
Customer Service
Real Estate
Customer Service Experience
Technical Support
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Customer relations Officer
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