Senior ITIL Problem Manager

Our Client is an established company in Singapore, who is seeking to recruit a **Senior Specialist, Service Management (ITIL).** **Senior Specialist, Service Management (ITIL)** The Senior Specialist Service Management (CSI) primary role is managing the Continual Service Improvement process with secondary focus on problem and monitoring event...

A leading technology service provider in Singapore is seeking an experienced Problem Manager to drive impactful problem management processes and lead major incident investigations. The successful candidate will manage global teams, communicate effectively with stakeholders, and utilize strong ITIL practices. Expertise in ServiceNow and a banking background...

Direct message the job poster from SCIENTE In a dynamic, multicultural environment, the Problem Manager drives robust problem management processes, leads major incident investigations, trains teams, delivers insightful reports to senior management, steps in as incident manager when needed, and champions smart, data-driven improvements across the...

**Service Delivery Manager**: - **Permanent position**: - **Financial Services**: - **ITIL methodology framework**: - **ITIL V3 Foundation Certification is required for this role.** This role will suit an experienced Service Delivery Manager in financial services or similar with advanced knowledge and experience in ITIL processes specifically Incidents,...

ResponsibilitiesEstablish and maintain the problem management framework, including RACI, investigation methods, and team training.Lead root-cause investigations for P1/P2 major incidents and ensure consistent problem resolution.Manage the full lifecycle of problem records and enforce adherence to ITIL processes.Prepare post-incident reports and regular KPI...

BCS is NETS’ wholly owned subsidiary and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast and Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository. **Position...

**About BCS** BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central...

Key Accountabilities Participate in post mortem meetings Drive investigations to identify the root cause, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)Manage problem record lifecycle and ensure that problems are recorded and tracked to resolution. Strong exposure to Service Now to support problem...

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore's national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices...

• Must have minimum 6-8 years in Incident / Problem Manager Role.• Detailed knowledge of the ITIL Incident and Problem Management processes.• Experience of working in a banking environment• Good understanding of Change, Configuration and Availability processes.• The ability to work and team effectively with stakeholders and other management...