Incident/Problem Manager

**About BCS** BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central...

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore's national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices...

Qualifications Must have minimum 6-8 years in Incident / Problem Manager Role. Detailed knowledge of the ITIL Incident and Problem Management processes. Experience of working in a banking environment. Good understanding of Change, Configuration and Availability processes. The ability to work and team effectively with stakeholders and other management...

**Job Description -** Incident/Problem Management - Support P1/P2 Critical Incident & Problem Management - After hours on call support - Impart a sense of absolute urgency in getting a resolution - Participation in the P1 and P2 calls and send out communication to TS management on alert of incident/updates - Participation in the Problem management to...

A leading multinational firm in Singapore is seeking a Problem Manager to drive the problem management process within a multicultural environment. The candidate must have at least 06 years of experience in Incident and Problem Management, particularly in banking, and possess strong ITIL expertise. Responsibilities include managing incidents, leading...

A leading banking institution in Singapore is seeking a Problem Manager to join their Control Tower Team. This role involves building and enforcing problem management procedures and coordinating investigations of major incidents. The ideal candidate will offer over 6 years of experience in incident management within the banking sector, alongside strong...

A prominent recruitment agency in Singapore is looking for a skilled Problem Manager to establish a comprehensive problem management framework and lead root-cause investigations. The ideal candidate will have at least 6 years of experience in Incident and Problem Management, preferably in a banking environment. Strong ITIL knowledge and proficiency in...

Direct message the job poster from SCIENTE In a dynamic, multicultural environment, the Problem Manager drives robust problem management processes, leads major incident investigations, trains teams, delivers insightful reports to senior management, steps in as incident manager when needed, and champions smart, data-driven improvements across the...

Key Accountabilities Participate in post mortem meetings Drive investigations to identify the root cause, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)Manage problem record lifecycle and ensure that problems are recorded and tracked to resolution. Strong exposure to Service Now to support problem...

ResponsibilitiesEstablish and maintain the problem management framework, including RACI, investigation methods, and team training.Lead root-cause investigations for P1/P2 major incidents and ensure consistent problem resolution.Manage the full lifecycle of problem records and enforce adherence to ITIL processes.Prepare post-incident reports and regular KPI...