Problem Manager: Major Incidents

A leading banking institution in Singapore is seeking a Problem Manager to join their Control Tower Team. This role involves building and enforcing problem management procedures and coordinating investigations of major incidents. The ideal candidate will offer over 6 years of experience in incident management within the banking sector, alongside strong...

**About BCS** BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central...

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore's national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices...

A leading technology service provider in Singapore is seeking an experienced Problem Manager to drive impactful problem management processes and lead major incident investigations. The successful candidate will manage global teams, communicate effectively with stakeholders, and utilize strong ITIL practices. Expertise in ServiceNow and a banking background...

Join our banking client as an Incident Management Specialist, where you'll play a critical role in ensuring the timely resolution of complex technology incidents impacting group businesses.Key ResponsibilitiesManage technology incidents with strong command and control, ensuring clear accountability and swift resolution.Collaborate with Service Operations and...

• Must have minimum 6-8 years in Incident / Problem Manager Role.• Detailed knowledge of the ITIL Incident and Problem Management processes.• Experience of working in a banking environment• Good understanding of Change, Configuration and Availability processes.• The ability to work and team effectively with stakeholders and other management...

Qualifications Must have minimum 6-8 years in Incident / Problem Manager Role. Detailed knowledge of the ITIL Incident and Problem Management processes. Experience of working in a banking environment. Good understanding of Change, Configuration and Availability processes. The ability to work and team effectively with stakeholders and other management...

**Job Description -** Incident/Problem Management - Support P1/P2 Critical Incident & Problem Management - After hours on call support - Impart a sense of absolute urgency in getting a resolution - Participation in the P1 and P2 calls and send out communication to TS management on alert of incident/updates - Participation in the Problem management to...

Direct message the job poster from SCIENTE In a dynamic, multicultural environment, the Problem Manager drives robust problem management processes, leads major incident investigations, trains teams, delivers insightful reports to senior management, steps in as incident manager when needed, and champions smart, data-driven improvements across the...

A leading global technology services provider in Singapore is seeking a Major Incident Manager to ensure effective management of high-priority incidents. This role requires strong ITSM experience, excellent communication skills, and the ability to work in a hybrid environment. Responsibilities include managing incident lifecycles, performing root cause...