ITIL Problem Manager

A leading operational management firm in Singapore seeks an experienced Incident/Problem Manager. Responsibilities include investigating service incidents, managing problem records, and ensuring effective reporting. Ideal candidates will have over 6 years in the role, strong ITIL skills, and experience in a banking environment. This role offers a...

**Service Delivery Manager**: - **Permanent position**: - **Financial Services**: - **ITIL methodology framework**: - **ITIL V3 Foundation Certification is required for this role.** This role will suit an experienced Service Delivery Manager in financial services or similar with advanced knowledge and experience in ITIL processes specifically Incidents,...

ResponsibilitiesEstablish and maintain the problem management framework, including RACI, investigation methods, and team training.Lead root-cause investigations for P1/P2 major incidents and ensure consistent problem resolution.Manage the full lifecycle of problem records and enforce adherence to ITIL processes.Prepare post-incident reports and regular KPI...

BCS is NETS’ wholly owned subsidiary and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast and Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository. **Position...

**About BCS** BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central...

Our Client is an established company in Singapore, who is seeking to recruit a **Senior Specialist, Service Management (ITIL).** **Senior Specialist, Service Management (ITIL)** The Senior Specialist Service Management (CSI) primary role is managing the Continual Service Improvement process with secondary focus on problem and monitoring event...

Key Accountabilities Participate in post mortem meetings Drive investigations to identify the root cause, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)Manage problem record lifecycle and ensure that problems are recorded and tracked to resolution. Strong exposure to Service Now to support problem...

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore's national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices...

• Must have minimum 6-8 years in Incident / Problem Manager Role.• Detailed knowledge of the ITIL Incident and Problem Management processes.• Experience of working in a banking environment• Good understanding of Change, Configuration and Availability processes.• The ability to work and team effectively with stakeholders and other management...

Qualifications Must have minimum 6-8 years in Incident / Problem Manager Role. Detailed knowledge of the ITIL Incident and Problem Management processes. Experience of working in a banking environment. Good understanding of Change, Configuration and Availability processes. The ability to work and team effectively with stakeholders and other management...