Senior/ Customer Service Officer

1 week ago

Singapore Mapletree Full time

Senior/ Customer Service Officer (9-month Contract) (Based at HarbourFront Centre)This position will be part of the team to enhance shoppers’ experiences through good customer service at assigned property. Job Responsibilities Providing mall concierge services. Attending to shoppers’ queries in a professional manner. Assisting customers in loyalty programmes and mall redemption programmes. Attend and respond to feedback received across all platforms within the stipulated timeframe. Encourage and influence a good service mindset in the CS team and affirm positive behavior. Conduct service, grooming and housekeeping audit checks on staff and Customer Service Counters. Job Requirements Minimum GCE 'N' Level. At least 5 to 7 years of relevant experience in a retail or hospitality industry. Possess excellent communication and interpersonal skills. Required to work on a 6-day work week, with 2 rotating shifts including weekends and Public Holidays. Interested applicants, please submit your resume by clicking APPLY NOW. (We regret that only shortlisted candidates will be notified. Mapletree Investments Pte Ltd shall not be responsible or liable to any recruitment firm or agency in connection with the receipt of any unsolicited information on any prospective candidate.)#J-18808-Ljbffr

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