Contact Center Director

About UsWe are a dynamic and growing organization dedicated to providing outstanding support to our customers around the clock. Our 24/7 contact center is the frontline of our mission, and we are looking for a strategic leader to guide this critical team to new heights of performance and excellence.

Dynamic Contact Center LeaderWe are seeking a seasoned contact center manager to oversee our 24/7 operations. This pivotal leadership role is responsible for ensuring seamless customer service delivery, optimizing team performance, and fostering a positive and efficient work environment across all shifts.Key Responsibilities:Lead, mentor, and motivate a...

Job OverviewThe role of Call Center Manager is a strategic leadership position that involves overseeing the daily operations of a 24/7 contact center. This includes ensuring seamless customer service delivery, optimizing team performance, and driving business growth.Leadership & Team Management: Lead, mentor, and motivate a large team of supervisors, team...

Job Title: Contact Center SupervisorWe are looking for a dedicated and experienced professional to lead our Contact Center team. As a Contact Center Supervisor, you will be responsible for overseeing daily operations, ensuring high service levels, and supporting the growth and development of your team.This is an excellent opportunity for someone who is...

Roles Descriptions Job Descriptions - Design, build, test, implement and support intelligent customer contact solutions - Creation of user accounts and assignment of those accounts to various roles/queues within the Contact Center System. - Building, testing and deploying ACD call routing solutions for various departments within UVA Health. - Effectively...

Overview Since its incorporation in 2003, Terra Systems has become a leader in IT systems integration, providing customized, efficient, and cost-effective solutions to enterprises of all sizes. Headquartered in Singapore, Terra Systems operates in over 10 countries in the Asia Pacific region. We specialize in designing, building, managing, and optimizing IT...

Experience as a Technical Lead for Cisco IP Telephony projects - Experience in deploying at least 3 contact centers ( >50 agents) - Experience with cloud contact center technologies with at least 2 contact center deployments - Experience working with telcos to provision SIP Trunks for PSTN access in Asia Pacific countries - Led at least one large scale Cisco...

**Opportunity** Niji is a leading digital agency, financially independent, with 1000+ talents, that supports Non-Profit Organisations, SMEs and large corporation in their digital transformation, from strategy to solution making. With a yearly double-digit purely organic growth since 2015, and recognized as leader on its market, Niji combines Consulting,...

Job DescriptionWe are seeking a highly skilled professional to fill the role of Contact Center Executive. In this position, you will be responsible for delivering exceptional customer experiences across multiple touchpoints.Key Responsibilities:Handle customer enquiries, complaints and feedback across all business channelsHandle escalated calls by new team...

About UsTerra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key Responsibilities:Design & Develop...