Customer success executive
4 weeks ago
Responsibilities Lead and drive the service delivery for assigned accounts Accountable for the success of projects implementation for assigned contracts Manage and communicate with key holders on daily operational support Monitor and ensure SLAs are met, issues escalated and prioritized Act as the point of contact for service delivery Responsible for service delivery of account and prioritization of work requests Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business Identify operational gaps and drive to ensure closure, both internally and externally Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives Ensure delivery to cost plan Any other ad-hoc duties as required or assigned Requirements Bachelor's Degree in any discipline, ideally from an established local Singapore university Advantageous to possess relevant internship experience, however, no full-time work experience is necessary Good communication skills and comfortable with stakeholder management Ability to multi-task, and comfortable handling a large portfolio of customer accounts Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers) Advantageous to possess business acumen, customer focus and financial management skills Self-motivated and proactive in resolving issues and identifying new opportunities on the account Effective interpersonal skills, both written and presentation Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems #J-18808-Ljbffr
-
Executive, customer service
3 weeks ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
-
Customer success executive
4 weeks ago
Singapore Yellow Ribbon Full timeFood Xervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, and cafes, fast food chains and culinary institutions. We are looking for an office based Customer Success Executive to join our team. The ideal candidate should have a personable character with great...
-
Customer success executive
4 weeks ago
Singapore This Is An IT Support Group Full timeFood Xervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, cafes, fast food chains, and culinary institutions. We are looking for an office-based Customer Success Executive to join our team. The ideal candidate should have a personable character with great...
-
Customer Success Executive
2 weeks ago
Singapore FOODXERVICES INC. PTE. LTD. Full time $2,000 - $2,800FoodXervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, and cafes, fast food chains and culinary institutions. We are looking for an office based Customer Success Executive to join our team. The ideal candidate should have a personable character with great...
-
Customer Success Strategist
2 months ago
Singapore Red Hat Asia-Pacific PTE LTD Full timeCustomer Success Planning and ExecutionThe Customer Success Executive is responsible for developing and implementing customer success plans designed to ensure customers achieve their business objectives with Red Hat products and platforms.Key Responsibilities:Collaborate with customers to understand their technical and business priorities, and develop...
-
Director, customer success
4 weeks ago
Singapore Zendesk Singapore PTE Full timeDirector, Customer Success Location: Singapore Focus: SEA, GCR, Korea, India | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and...
-
Director, customer success
1 month ago
Singapore Zendesk Singapore PTE Full timeDirector, Customer SuccessLocation:Singapore Focus:SEA, GCR, Korea, India | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and...
-
Director, customer success
1 month ago
Singapore Zendesk, Inc. Full timeJob DescriptionLocation: Singapore Focus: SEA, GCR, Korea | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We...
-
Director, customer success
4 weeks ago
Singapore Zendesk, Inc. Full timeJob Description Location: Singapore Focus: SEA, GCR, Korea | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We...
-
Director, customer success
2 weeks ago
Singapore Zendesk, Inc. Full timeBy clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice . Job Description Location: Singapore Focus: SEA, GCR, Korea | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any...
-
Customer Success Executive
3 weeks ago
Singapore ADVENTUS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Lead and drive the service delivery for assigned accounts Accountable for the success of projects implementation for assigned contracts Manage and communicate with key holders on daily operational support Monitor and ensure SLAs are met, issues escalated and prioritized Act as the point of contact for service...
-
Customer Success Executive
7 days ago
Singapore ADVENTUS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Lead and drive the service delivery for assigned accounts Accountable for the success of projects implementation for assigned contracts Manage and communicate with key holders on daily operational support Monitor and ensure SLAs are met, issues escalated and prioritized Act as the point of contact for service...
-
Customer Success Manager
2 days ago
Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full timeRoles & ResponsibilitiesPerformance of Duties1.1 The Employee shall serve the Company as Customer Success Manager or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience.1.2 The Employee shall perform the following duties, including but not limited...
-
Customer Success Manager
3 days ago
Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full timeRoles & ResponsibilitiesPerformance of Duties1.1 The Employee shall serve the Company as Customer Success Manager or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience.1.2 The Employee shall perform the following duties, including but not limited...
-
Customer Success Executive
3 weeks ago
Singapore RAMROY (PTE) LTD Full timeRoles & ResponsibilitiesDuties & Responsibilities Acquire new customers and service existing ones Conduct specialty maintenance products’ demonstrations and training sessions for clients Any other tasks assigned by managementJob Requirements Diploma in any discipline Some selling experience Self-motivated, independent and a good team player ...
-
Head of customer success
2 months ago
Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad’s Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
-
Head of customer success
1 month ago
Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad’s Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
-
Customer Success Manager
2 weeks ago
Singapore ADVENTUS SINGAPORE PTE. LTD. Full timeAbout the RoleWe are seeking an experienced Customer Success Executive to join our team at ADVENTUS SINGAPORE PTE. LTD.
-
Director of Customer Success
7 days ago
Singapore INTRALINKS ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesAbout the CompanyIntralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly...
-
Director of Customer Success
3 weeks ago
Singapore INTRALINKS ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesAbout the CompanyIntralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly...