Associate/ analyst, customer relations specialist

1 month ago


Singapore DBS Bank Limited Full time

Associate/ Analyst, Customer Relations Specialist (Business Care), Institutional Banking Group Operations (IBGO), Group Operations Associate/ Analyst, Customer Relations Specialist (Business Care), Institutional Banking Group Operations (IBGO), Group Operations Business Functions Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities Manage customer escalated issues and complaints related to corporate banking products/services/processes, including Fraud/Scam escalations Conduct investigations and provide timely updates and end-to-end resolution to customers Collaborate with internal stakeholders to analyse customer issues and provide solutions Maintain detailed record of actions taken and updates to customers Review interactions with customers and share areas of improvement with service staff to address any gaps in service delivery Assist with adhoc tasks/support as required Requirements Minimum 2 years of customer service experience with strong knowledge of corporate banking products Team player with ability to multi-task and work independently Excellent written and verbal communication skills to communicate clearly with both external customers and internal stakeholders including senior management Be customer-obsessed to provide innovative solutions and accurate information with empathy Innovative and creative in problem solving and strong analytical skills Ability to take ownership of tasks and adapt to evolving changes Apply now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Boost your career Find thousands of job opportunities by signing up to e Financial Careers today. #J-18808-Ljbffr



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