Field Service Engineer

2 weeks ago

Singapore BEATHCHAPMAN (PTE. LTD.) Full time

Our client, a leading global player in the life sciences sector, is seeking a Field Service Engineer to deliver exceptional technical and customer support across their portfolio of advanced analytical and cytometry systems. This is a dynamic, field-based position for someone who enjoys solving complex problems, working hands-on with sophisticated instrumentation, and supporting scientists and researchers in pushing the boundaries of discovery. Key Responsibilities Install, maintain, and repair analytical instruments across customer sites. Troubleshoot complex hardware and software issues involving optical, electrical, and mechanical systems. Manage and resolve technical service cases efficiently while maintaining customer satisfaction. Contribute to service documentation and process improvements. Collaborate with internal teams to relay product and service feedback. Utilize CRM tools for case management and reporting. Be prepared for extensive travel — up to 75% across Greater Asia . Ideal Profile Bachelor's degree in Science or Engineering with at least 4 years of experience in field service or technical support. Strong technical understanding of optical, electrical, and mechanical subsystems . Skilled in root cause analysis and corrective action methodologies. Prior experience with life science instrumentation or analytical systems (mass spectrometry experience an advantage). Excellent communication, customer-facing, and problem-solving skills. Location: Singapore (regional coverage)This role offers an exciting opportunity to join a global organization at the forefront of life science innovation. If you're driven by technology, service excellence, and scientific impact — we'd love to hear from you. Reg. No. R BeathChapman Pte Ltd Licence no. 16S8112#J-18808-Ljbffr

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