Fvp, acquiring and instinct team lead, fraud operations, group retail

2 months ago


Singapore United Overseas Bank Ltd. Full time

FVP, Acquiring and Instinct Team Lead, Fraud Operations, Group Retail Posting Date: 14 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. About the Department The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services, including deposit, insurance, secured and unsecured loans, investment and wealth advisory services. Job Responsibilities Fraud Risk Management (FRM)’s primary responsibility lies in managing and mitigating fraud-related incidents specifically pertaining to the retail customer segments. FRM develops and maintains policies and controls to assist the bank to prevent, monitor, detect and investigate on fraud related matters. As the team leader of merchant acquiring fraud & application fraud monitoring, you will lead a team of Fraud Surveillance Analysts and dedicated merchant fraud investigators to protect customers' interests in their banking activities through early detection and intervention. Key responsibilities: Manage two main functions of operations:Merchant Fraud Monitoring and Investigations Group Retail Lending & Application Fraud Surveillance (Instinct) Handle fraud-related inquiries from internal and external stakeholders. Maintain close liaison with enforcement agencies to provide case support. Collaborate with cross-functional teams to provide insight on trending scams and recommendations. Identify opportunities to improve processes and mitigate evolving scam trends. Streamline processes to improve work efficiency, Service Level Agreement (SLA) and productivity. Review & monitor staff performance Key Performance Indicators and conduct performance reviews. Provide training and support to staff on fraud detection and prevention measures. Lead and collaborate with various departments including Operations, Risk, Audit and Compliance on operational issues and resolutions. Review Standard Operating Procedures and ensure strict compliance to internal policies and procedures. Act as BCP (Business Continuity Plan) coordinator for the team. Merchant Fraud Monitoring and Investigations Review the merchant settlement report and alerts actions completed by the team. Review high volume on-us merchant chargeback volumes and thresholds with reference to card association standards and guidelines. Conduct onsite visits and field investigations. Collate monthly statistics for management reporting. Compile statistics on various application alert volumes, fraud types, and investigations outcomes regarding high potential applications fraud alerts/cases. Review performance of alerts TAT to ensure positive case closure and meeting SLA. Respond to fraud-related inquiries from internal and external stakeholders. Review Case alert False-Positive-Ratio to ensure smooth operations in application fraud surveillance. Job Requirements Degree or equivalent qualification preferred. Prior leadership or managerial experience in a similar role. Experience in card payment & merchant acceptance systems, with 5-8 years in the card industry for Merchant, Authorization, and Card Fraud Management. Proven ability to lead and manage a team effectively. Excellent decision-making and problem-solving skills. Experience in risk management strategies. Good written and communication skills. Ability to work in a fast-paced environment and meet job demands under pressure. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate based on age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations for the recruitment process, please inform us when you submit your online application. #J-18808-Ljbffr



  • Singapore United Overseas Bank Ltd. Full time

    FVP, Acquiring and Instinct Team Lead, Fraud Operations, Group Retail Posting Date: 14 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...


  • Singapore United Overseas Bank Ltd. Full time

    FVP, Acquiring and Instinct Team Lead, Fraud Operations, Group RetailPosting Date: 14 Oct 2024Location: Singapore (City Area), SG, 048624Company: United Overseas Bank Ltd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...


  • Singapore United Overseas Bank Ltd. Full time

    FVP, Acquiring and Instinct Team Lead, Fraud Operations, Group RetailPosting Date: 14 Oct 2024Location: Singapore (City Area), SG, 048624Company: United Overseas Bank Ltd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...


  • Singapore United Overseas Bank Ltd. Full time

    FVP/VP, Business Risk and Controls Management (BRCM) Anti-Fraud Adviser, Group Retail Posting Date: 30 Sep 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...


  • Singapore United Overseas Bank Ltd. Full time

    FVP/VP, Business Risk and Controls Management (BRCM) Anti-Fraud Adviser, Group RetailPosting Date: 30 Sep 2024Location: Singapore (City Area), SG, 048624Company: United Overseas Bank Ltd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...


  • Singapore United Overseas Bank Ltd. Full time

    Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...


  • Singapore United Overseas Bank Ltd. Full time

    Location: Singapore (City Area), SG, 048624Company: United Overseas Bank Ltd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...


  • Singapore United Overseas Bank Ltd. Full time

    Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...


  • Singapore United Overseas Bank Ltd. Full time

    Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...


  • Singapore United Overseas Bank Ltd. Full time

    Location: Singapore (City Area), SG, 048624Company: United Overseas Bank Ltd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...

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