ITSM Release Management Analyst

1 week ago

Singapore NETS Full time

Overview
The ITSM Release Management Analyst role is responsible for managing all technology related releases and ensuring releases are reviewed per the release management process. The incumbent will run release review meetings, review the status, and review and manage the release calendar. The Technology Division at BCS provides operations, maintenance, and support for BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring operational stability, regulatory compliance, and service reliability. The IT Service Management Team supports critical business services such as FAST, GIRO, CTS and PayNow, delivering resilient, high-quality IT services through incident, change, problem, and asset management to support business continuity and customer satisfaction.
Responsibilities
Coordinate releases, including scheduling, resource allocation, and stakeholder communication.
Work with development teams to understand release requirements and dependencies.
Ensure role segregation is maintained per BCS software release management policy and standard.
Work with the Quality Assurance team to ensure thorough testing and quality assurance.
Coordinate with operations, technology and external teams for smooth deployment and rollback planning.
Manage and mitigate release risks, issues, and conflicts.
Communicate release plans and status to stakeholders.
Ensure compliance with organizational policies, procedures, and industry standards.
Continuously improve release management processes and practices.
Prepare reports for senior stakeholders on the list of releases and associated risk category.
Collaborate with project managers to integrate release management into project plans.
Foster a culture of resilience and continuous improvement with a risk mindset.
Perform analysis to identify trends and track Release Management related KPIs.
Work with technical teams to perform post-implementation reviews for failed releases, failed rollback/fallback, and releases resulting in incidents.
Qualifications
Education and Experience
Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
Minimum 3 years of experience in release management, preferably within the

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