Service Delivery Director, Svc Leadership

4 days ago

Singapore Singtel Group Full time

Select how often (in days) to receive an alert:
Service Delivery Director, Svc Leadership (Applications)
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
As a
Service Delivery Director,
you will be responsible for a portfolio of IT application managed services engagements that deliver Operations & Support services with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.
What will you do?
Service Delivery
Service Delivery incorporates the end-to-end delivery of the Service Contract. This includes client engagement, managing external and internal stakeholders’ expectations and delivering on contractual outcomes.
Own the delivery schedules, quality, budgets, manpower, communications, and risk management.
Drive delivery excellence and continuous service improvements.
Manage commercial issues and any disputes that may impact scope, schedule, and cost.
Manage technical issues arising from integration of various components of the project including hardware, software installation, testing, business process review or redesign, application development, system migration, and data conversion.
Monitor and report on project management progress.
Manage resources in terms of mobilising or offboarding resources during different periods of time according to demand to maximise productivity or minimise wastage.
Take ownership of the project financials.
Stakeholder Management
Manage contracts and subcontractors.
Effectively engage stakeholders in project decisions and execution.
Build long-term customer relationships by anticipating and exceeding customer’s expectations.
Negotiate with customers on change control mechanisms to meet schedules and prioritise changes based on business needs.
Business Development
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity.
People and Growth
Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management.
Provide performance feedback and developmental coaching.
Identify and grow talents from within the team.
The ideal candidate should possess:
More than 10 years of IT service delivery management experience.
Project managed and delivered/successfully implemented at least 3 projects relating to government agencies of more than $10m TCV each is a bonus.
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation, and interpersonal skills including strong persuasive techniques.
Able to lead, develop, and maintain respectful and trusting relationships.
Proficient in written and spoken English.
Degree in Information Systems, Computer Science, or equivalent.
We are driven by our
AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives. We are committed to our
Impact: Valuing our clients, Growing our people, and Creating our future .
Together, we
make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
#J-18808-Ljbffr

  • Service Delivery Director, Svc Leadership

    3 days ago

    Singapore NCS Pte. Ltd. Full time

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

  • Service Delivery Director, Svc Leadership

    1 week ago

    Singapore NCS Pte. Ltd. Full time

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

  • Service Delivery Director, Svc Leadership

    1 week ago

    Singapore NCS Full time

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

  • Svc Delivery Executive, School Environment

    4 days ago

    Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: Svc Delivery Executive, School Environment NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating...

  • Svc Delivery Executive

    7 days ago

    Singapore Singtel Group Full time

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

  • IT Service Delivery Director

    5 days ago

    Singapore DBS Bank Limited Full time

    Company OverviewDBS Bank Limited is a leading financial institution in Asia, committed to helping our customers achieve their financial goals. Our Group Technology and Operations (T&O) team enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people...

  • Service Delivery Director

    3 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a highly experienced and motivated Service Delivery Director to join our team. This role demands a dynamic leader with a deep technical background, extensive experience in cloud migration, API integration, AI data projects, and large-scale project management. The ideal candidate will have proven experience in leading...

  • Service Delivery Director

    2 weeks ago

    Singapore U3 INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with business goals. The...

  • Cloud service delivery director

    4 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesSummary:The Service Delivery Director is a key leadership role responsible for overseeing the successful delivery of application maintenance, cloud, and on-premises infrastructure services to a diverse portfolio of public and private sector clients. This role demands a strong understanding of ITIL practices, a deep technical...

  • Cloud Service Delivery Director

    4 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRole:Cloud Service Delivery Director JD:Responsibilities:Service Delivery Management:Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), and on-premises infrastructure services. Ensure services are delivered in accordance with contractual obligations, meeting or...

  • Application Service Delivery Director

    3 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with business goals. The...

  • application service delivery director

    3 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with business goals. The...

  • Application Service Delivery Director

    3 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with business goals. The...

  • IT Application Service Delivery Director

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with business goals. The...

  • Application Service Delivery Director

    4 days ago

    Singapore BRAINDGE RECRUITMENT SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the jobThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with...

  • Service Delivery Director

    2 weeks ago

    Singapore NCS PTE. LTD. Full time

    Roles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....

  • parcel delivery

    10 hours ago

    Singapore FORWARD EXPRESS DELIVERY Full time

    Roles & ResponsibilitiesPARCEL DELIVERY DRIVERS REQUIREDWORK WITH OUR COMPANY TO DELIVER PARCELS TO DIFFERENT AREAS AROUND SINGAPORE.HARDWORKING VALID DRIVING LICENSE HAVE A SMART PHONE ABLE TO SPEAK BASIC ENGLISH SINGAPOREAN ONLY WEST AREAAPPLICANTS INTEREST PLEASE CONTACT 8651 9966 VIA WHATSAPPTell employers what skills you haveCustomer Service...

  • Applications Service Delivery Director

    1 week ago

    Singapore ANCHOR SEARCH GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with business goals. The...

  • Director, People and Shared Corporate Services

    3 weeks ago

    Singapore SOUTH CENTRAL COMMUNITY FAMILY SERVICE CENTRE LIMITED Full time

    Roles & ResponsibilitiesAbout SCCFSCFormerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and...

  • Director, People and Shared Corporate Services

    3 weeks ago

    Singapore SOUTH CENTRAL COMMUNITY FAMILY SERVICE CENTRE LIMITED Full time

    Roles & ResponsibilitiesAbout SCCFSCFormerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and...