Service Delivery Director, Svc Leadership

1 week ago

Singapore NCS Pte. Ltd. Full time

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
As a
Service Delivery Director,
you will be responsible for a portfolio of IT application managed services engagements that deliver Operations & Support services with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.
What will you do?
Service Delivery
Service Delivery incorporates the end-to-end delivery of the Service Contract. This includes client engagement, managing external and internal stakeholders’ expectations and delivering on contractual outcomes
Own the delivery schedules, quality, budgets, manpower, communications, and risk management
Drive delivery excellence, and continuous service improvements
Manage commercial issues and any disputes that may impact scope, schedule and cost
Manage technical issues arising from integration of various components of the project including hardware, software installation, testing, business process review or, redesign, application development, system migration and data conversion etc.
Monitor and report on project management progress
Manage resources in terms of mobilising or offboarding resources during different periods of time according to demand to maximise productivity or minimise wastage
Take ownership of the project financials
Stakeholder Management
Manage contracts and subcontractors
Effectively engaged stakeholders in project decisions and execution
Build long-term customer relationships by anticipating and exceeding customer’s expectation
Negotiate with customers on change control mechanism to meet schedules and prioritise changes based on business needs
Business Development
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
Support pre-sales activities
People and Growth
Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
Provide performance feedback and developmental coaching
Identify and grow talents from within the team
The ideal candidate should possess:
More than 10 years IT service delivery management experience
Project managed and delivered/successfully implemented at least 3 projects relating to government agencies of more than $10m TCV each is a bonus
ITIL Foundation certified
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Able to lead, develop and maintain respectful and trusting relationships
Proficient in written and spoken English
Degree in Information Systems, Computer Science or equivalent
We are driven by our
AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives. We are committed to our
Impact: Valuing our clients, Growing our people, and Creating our future .
Together, we
make the extraordinary happen.
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