Customer Service, Air Freight

4 days ago


Singapore CVista HR Consulting Pte Ltd Full time

Working Location:
Changi Alps
Working Days:
5.25 Days per week
Responsibilities:
Maintain direct contact with customers, providing exceptional, friendly, and reliable service.
Ensure that flight details are provided to customers within the stipulated time (1 hour) upon receiving a booking.
Review export documents for compliance when processing export work orders.
Apply the correct export permits and manage customs processes promptly and accurately.
Respond to all incoming calls promptly and professionally.
Continuously monitor onboard status and promptly inform customers of any irregularities.
Foster effective communication with relevant departments, including Operations, Warehouse, Traffic, and Planning teams.
Ensure that the applicable airfreight rates are accurate and up-to-date.
Stay informed about new airline or government regulations and requirements, ensuring compliance.
Submit all monthly customer reports on time and without fail.
We seek Japanese-speaking candidates who are required to serve Japanese-speaking clients. Proficiency in Japanese is essential.
Requirements:
Minimum of a Diploma or Degree in Logistics & Supply Chain, or other relevant disciplines.
At least 2 years of customer service experience in Air Freight Export Operations.
Highly self-motivated with a demonstrated ability to excel in a team-oriented and competitive environment.
Dedicated, approachable, and consistently able to maintain a positive and professional attitude.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now button or email to
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries regarding this job advertisement.
R22103985 | EA License 16C7883
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