People Care Specialist, Employee Relations

7 days ago

Singapore Tek Systems Full time
  • Support market-based (APAC) employee raising or responding to concerns (investigations and workplace concerns)
  • Deliver frontline HR service to employees through direct and live engagement
  • Create inclusive, psychologically safe settings with empathy and active listening

Role Description

This role is part of a forward-thinking team that relies on subject matter expertise of the HR/employment processes and empathy skills to deliver on Workplace Commitments to provide employees with more care and support during ER processes.As a Care Specialist, you will:

  • Act as a neutral, single point of contact who can help employees connect directly with resources or HR partners
  • Provide guidance to a diverse population on a wide range of potentially sensitive, confidential and difficult topics with utmost discretion
  • Center employee care and well-being during and after an ER process (investigations and workplace concerns)
  • Help translate Care insights into actions that support the organization's culture
  • Join a dynamic global team; working occasional non-standard business hours may be necessary

Responsibilities

  • Support market-based (APAC) employee raising or responding to concerns (investigations and workplace concerns)
  • Deliver frontline HR service to employees through direct and live engagement
  • Create inclusive, psychologically safe settings with empathy and active listening
  • Help develop customized care plans that center well-being, transparency, and agency
  • Independently manage Care Program referrals from the regional ER team
  • Apply organization business, policies, people processes and resources appropriately and equitably
  • Manage cases throughout the ER process using internal tools
  • Adhere to service level agreements and program procedures with all stakeholders
  • Maintain program administration and sensitive information (utilization and efficacy) within privacy requirements
  • Gather, analyze and present data and insights for ongoing cross-training, program improvements and aggregate reporting
  • Contribute to project work within and across functions as needed

Minimum Qualifications (MQs)

  • Bachelor's degree or equivalent practical experiences
  • 5 years of Human Resources experience including investigations/complaint procedures/case management/program management
  • Experience handling confidential and sensitive information
  • Ability to work occasional non-standard US hours to accommodate global team structure

Preferred Qualifications (PQs)

  • Demonstrated ability to exercise good judgment and decision-making
  • Ability to build trust and rapport across diverse audiences
  • Excellent communication skills with a particular focus on empathetic listening, conflict resolution, de-escalation and risk mitigation
  • Coaching or counseling experience on sensitive people matters

We regret to inform that only shortlised candidates will be notified.

EA Registration No: R , Tan Zi Jie, Xavierlyn (Chen Zijie)

Allegis Group Singapore Pte Ltd, Company Reg No. N, EA License No. 10C4544

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