Head of Institutional Client Onboarding

Head of Institutional Client Onboarding - EDXM Global
EDXM Global Pte Ltd ("EDXM Global") is an affiliate of EDX Markets LLC ("EDX"), a fast-growing digital asset company which operates a marketplace designed to meet the needs of both crypto-native firms as well as the world's largest financial institutions. EDX enables safer, faster, and more efficient trading of digital assets, leveraging best practices from traditional financial markets on a purpose-built crypto platform. EDX launched spot trading in the U.S. in June 2023. In 2024 EDX is expanding its product suite into derivatives and its geographic reach to the APAC region, and beyond.
EDX is backed by a consortium of major financial firms, including Citadel Securities, Fidelity Digital Assets, Virtu Financial and Charles Schwab, and others. EDX is also backed by prominent crypto Venture Capital firms Sequoia, Pantera, and Paradigm. EDX recently closed a Series B funding round to fuel expansion. For more information, please visit
EDX's international business, EDXM Global is seeking a full-time Head of Institutional Client Onboarding to spearhead its client onboarding and relationship management efforts for its Singapore based business. This person will be responsible for ensuring smooth client onboarding, client satisfaction, and supporting the sales team. This is a tremendous opportunity to be on the ground floor of building the industry-leading marketplace backed by prominent VC's and financial institutions. The Head of Institutional Client Onboarding will be reporting to the local CEO/Head of APAC with a dotted line into the Chief Compliance Officer.
Responsibilities:
Lead the institutional client onboarding process from initial engagement through to successful integration.
Enhance overall client onboarding experience and ascertain committed SLAs are upheld by working closely with Compliance, IT and Product teams.
Coordinate with internal teams (Sales, Compliance, Market Operations, Clearing Operations, IT and Legal) to ensure smooth and timely onboarding of new clients, including integration with spot trading and derivatives platforms.
Conduct regular reviews of client accounts to ensure compliance with internal policies and regulatory requirements.
Implement and monitor action plans for any necessary updates or improvements.
Perform thorough name screening and wallet screening to identify and mitigate risks associated with client accounts.
Ensure compliance with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) regulations.
Manage and respond to Requests for Information (RFIs) to/from clients, providing clear, accurate, and timely information.
Facilitate communication between clients and internal teams to address queries and resolve issues.
Act as the first line of defence in AML/CFT processes, ensuring adherence to regulatory standards and internal policies. Monitor transactions and client activities to detect and report suspicious behavior.
Act as the primary point of contact for institutional clients during the onboarding phase, ensuring a positive and efficient experience. Provide ongoing support to clients, addressing any concerns and facilitating their success on the platform.
Act as the primary point of contact for key accounts, resolving issues and escalating when necessary.
Work closely with the sales and operations team to ensure smooth handover of new clients and seamless exchange integration and ongoing support.
Cultivate relationships with clients to boost exchange volumes.
Contribute to business development, product management, and UX/UI improvements to enhance competitiveness.
Create and maintain detailed client profiles, understanding their unique needs and requirements.
Collaborate with internal teams to adapt to regulatory changes.
Gather and analyze client feedback to drive product improvements and new feature development.
Support business team with data analytics, reporting, and other sales and marketing initiatives.
Skills:
Singaporean or Singapore PR holder is preferred. Minimum of 8 years of experience in institutional client onboarding, compliance, risk or a related field within the financial services or digital asset industry.
Strong understanding of AML/CFT regulations (PSN02) and industry standards in Singapore, digital