Head Client Onboarding

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

The Head of Client Onboarding is responsible for leading the various teams supporting the Client Onboarding (COB) process and organized as part of the COO Division of Julius Baer Singapore (BJBS). The COB teams include KYC, Documentation and Client Screening Unit (CSU); which are supporting the Front for new account opening with committed SLAs. The KYC team is responsible for assessing AML/KYC risk for high-risk accounts for escalation to Compliance and final approval of Standard and Medium Risk client relationships booked in BJBS. The COB-Documentation team reviews account opening documentation for all risk types. BJBS had recently outsourced name screening to an external vendor. As a result, CSU is responsible for checking the name screening performed by an external vendor.

**YOUR CHALLENGE**:
**Client Management (internal & external)**
- Establish and build strong relationship through consistent interaction with Front Office and other key stakeholders such as Legal, Compliance and Risk Management teams across the Bank regarding the services and support they required and challenges faced
- Foster discipline and good working practices within the teams to deliver consistent service, meet the established SLAs (Service Level Agreements) and compliance with the Bank’s policies and procedures, as well as regulatory requirements
- Provide guidance to the team in terms of AML/KYC risk assessment and concurrence approval for new account opening

**Business Management**
- Provide guidance for complex on-boarding of new client relationships and accounts for Individuals, Domiciliary Companies, Legal Entities, Financial Institutions, Trusts, Fund, External Asset Managers, and ensure compliance with the Bank’s policies and procedures, and with MAS 626 Notices and Guidelines, and to mitigate risks (legal, regulatory and/or reputational) for the Bank
- Provide guidance for adequacy of the Source of Wealth and corroboration submitted by the Front for new to bank prospects and / or existing clients for complex cases
- Review and assess the risk of opaque legal structures
- Address Sanction true matches, as well as true matches for other AML/CFT risks identified during the Bank’s Name Screening processes
- Provide advice to Front employees on KYC/CDD- related matters
- Provide advice to the management and local risk committees on the AML/CFT risk of a client relationship
- Strong commitment to quality service and a desire to drive continuous process improvement initiatives

**Regulatory Responsibilities &/OR Risk Management**
- Demonstrate appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing, management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
- Ensure that KYC/CDD issues and/or red flags are properly identified, assessed and documented by the team with ongoing quality assurance/supervisory controls performed on a timely basis
- Ensure that where KYC/CDD measures cannot be completed, the client relationship is not established or exited, and there is timely escalation to AML Controls, where suspicious activities /conduct is also noted with reference to CDS Escalation Framework to AML Investigations

**People**Management**
- Set clear objectives and expectations with performance targets that drive the delivery of quality service in line with the CDS supervisory performance management framework
- Periodically, provide constructive and objective feedback to team members
- Responsible for the hiring strategy and organisational setup to optimise team performance and support
- Create a motivating work environment and maintain high staff morale and levels of engagement.
- Identify and develop internal talent. Manage the performance and professional development of team members
- Foster continuous learning both on-the-job (e.g. cross training, job rotation) and by leveraging JB Academy offering.Implement the “One COO” culture and the related core values

**RANK APPLICABLE TO THE POSITION**
- Executive Director

**YOUR PROFILE**:
**SKILLS REQUIREMENTS OF THE POSITION**

**Personal and Social**
- Strong leadership with good organisational skills
- Excellent communication skill
- Ability to effectively manage internal and external stakeholders
- Setting the right priorities and ability to work on multiple assignments at the same time
- Possesses initiative and a self-starter
- A strong sense of responsibility and impeccable integrity
- Strong analytical skills
- High level of integrity, commitment and drive to excel in the role.

**Professional and Technical**
- At least 12 years’ experience in either KYC On-Boarding and AM