Retail Banking Fraud Case Manager

Role OverviewThe primary goal of this role is to manage customer care management fraud cases in a retail banking setting. This involves being the single point of contact for customers regarding scam reports on their accounts, including handling appeals and complaints.Collaborate with the Fraud Team to ensure timely resolution of escalated cases.Collect and...

Customer Experience Resolution ManagerWe are seeking a dedicated and empathetic professional to assist customers experiencing fraud or scam activity on their retail banking accounts. The ideal candidate will have strong communication skills, an understanding of retail banking products, and a passion for delivering exceptional customer service while ensuring...

Job OverviewWe are seeking a highly skilled Customer Service Manager for Fraud Cases to join our team.Key ResponsibilitiesAct as the primary point of contact for customers reporting fraudulent activities on their retail banking accounts.Oversee the end-to-end resolution of escalated scam cases, ensuring timely and effective communication with...

Customer Experience Resolution Manager We are seeking a dedicated and empathetic professional to assist customers experiencing fraud or scam activity on their retail banking accounts. The ideal candidate will have strong communication skills, an understanding of retail banking products, and a passion for delivering exceptional customer service while...

Job OverviewWe are seeking a dedicated and empathetic customer care professional to assist customers reporting fraud or scam activity on their retail banking accounts, as well as handle customer appeals regarding compensation for financial losses due to fraudulent transactions. The ideal candidate will have strong communication skills, an understanding of...

Job DescriptionWe are seeking a dedicated and empathetic professional to assist customers reporting fraud or scam activity on their retail banking accounts.

Job Description We are seeking a dedicated and empathetic professional to assist customers reporting fraud or scam activity on their retail banking accounts.

Job OverviewThe primary objective of this role is to manage customer care management fraud cases in a retail banking setting.Collaborate with the Fraud Team to ensure timely resolution of escalated cases.Collect and assess information from customers to determine the validity of appeal cases.Review and evaluate appeal cases based on established guidelines and...

Job OverviewWe are seeking a dedicated professional to handle customer fraud cases. The ideal candidate will have strong communication skills, an understanding of retail banking products, and a passion for delivering exceptional customer service.Single Point of Contact: Handle customer communication regarding scam cases.Oversee end-to-end resolution/support...

Roles & ResponsibilitiesTraining Programme Details- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).- Minimum attendance...