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Customer Success Engineer
2 weeks ago
Location: Remote (EMEA or APAC time zones)
Team: Customer Success / Solutions
• Reports to: CTO
About Kruncher
Kruncher transforms how venture capital and private equity firms operate by combining a smart, investor-grade CRM with deep AI analysis. We automate workflows and generate high-confidence insights by integrating with 20+ external sources. Trusted by 20+ investment firms, Kruncher helps teams close deals faster, spot growth signals earlier, and eliminate manual data entry.
The Role
You'll be the technical front line for our customers—owning onboarding, integrations, troubleshooting, and value delivery. You'll wire up APIs/Zapier/custom scripts, shape best practices, and partner with Product/Engineering to turn customer needs into roadmap impact. Our customers are in Europe and Asia; occasional late-evening coverage is expected to support those regions. Our tech team is distributed across Europe and Asia.
What You'll Do
Own technical onboarding: connect CRMs/data sources (Affinity, Pipedrive, Attio, Copper, etc), set up webhooks/SSO, validate data quality. Build and maintain integrations using REST/GraphQL APIs, Zapier, and light custom code (Python/TypeScript/Node) when needed. Troubleshoot & resolve issues end-to-end (auth, rate limits, mapping, data freshness); create clear runbooks and Looms. Create dashboards/reports for customer usage patterns, pipeline health, and activity insights (SQL + a BI tool). Proactively manage