Airport Lounge Operations Manager

5 days ago


Singapore beBeeDuty Full time

Job Title: Duty Manager

Manage and oversee daily operations of a lounge in an airport setting, ensuring seamless guest experience and compliance with safety protocols.

Key Responsibilities:

  • Supervise food and beverage operations during assigned shifts.
  • Act as the primary point of contact for guest concerns and feedback.
  • Coordinate with various teams to maintain service standards.
  • Monitor occupancy, cleanliness, and service flow.
  • Ensure adherence to safety protocols, hygiene standards, and company policies.
  • Provide guidance, coaching, and on-the-spot training to staff.
  • Handle incidents, emergencies, and irregular operations professionally.
  • Prepare shift reports and communicate key updates.

Qualifications:

  • Experience in hospitality or airline lounge operations, preferably in a supervisory or managerial role.
  • Strong leadership, communication, and problem-solving skills.
  • Excellent customer service orientation and ability to manage diverse teams.
  • Familiarity with airport protocols, safety standards, and guest service systems.
  • Ability to remain calm and professional under pressure.

Accor is a world leader in the hotel industry, present in numerous countries, with thousands of hotels and restaurants. Our integrated hotel ecosystem offers a unique experience, combining luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces.



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