Airport Lounge Experience Specialist

4 days ago


Singapore beBeePassengerService Full time $2,500 - $4,500
Job Title

A passenger relations officer is required to provide exceptional customer service and ensure a comfortable lounge experience.

Key Responsibilities:
  • Provide timely assistance to passengers with enquiries, special requests, and complaints.
  • Support lounge operations by ensuring cleanliness, comfort, and availability of amenities.
  • Assist passengers with lounge access, VIP services, and specific needs while maintaining a calm atmosphere.
Requirements:
  1. Bachelor's degree in hospitality, tourism, or related field preferred.
  2. Previous customer service or hospitality experience, ideally in an airport or lounge setting.
  3. Strong communication, problem-solving, and interpersonal skills; fluent in English; multilingual abilities are a plus.
  4. IT knowledge and basic computer systems proficiency.
  5. Customer-focused, detail-oriented, and able to work under pressure.
  6. Candidates must be flexible to work various shifts in a 24-hour operation.
Additional Information:
  • Company will provide uniform and training on CS system.
  • Candidates must follow company SOP regarding email and other policies.


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