
Social Service Sector Data Operations Specialist
2 weeks ago
Job Description
We are seeking a highly skilled Data Support Specialist to play a vital role in ensuring accurate data management and efficient survey operations that support strategic decision-making for the social service sector.
This is a back-end, data-focused position with the following responsibilities:
- Collaborate closely with an external survey vendor to collect and process manpower data
- Troubleshoot and resolve queries from social service agencies (SSAs)
- Track project timelines, ensuring materials and deliverables are well-organized and on schedule
- Liaise with multiple Social Service Agencies (SSA) to deliver project reports and coordinate post-survey briefing sessions
- Assist in communication efforts with SSAs
- Conduct landscape scans on SSAs, as well as sector and manpower trends
- Perform simple analysis on manpower data in the social service sector
Requirements:
- Diploma or Degree holder with experience of at least 3 months and above
- Proficient in Microsoft Excel (V-look Up, Pivot Table); knowledge of Tableau is an advantage
- Skilled in Microsoft Office software (Word, Outlook, Excel)
- Good communication skills and able to engage with external stakeholders
- Organized, detail-oriented, and capable of managing multiple tasks and timelines
- Motivated to learn, responsible, and has a positive working attitude
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