Ops-Tech Officer

What the role is: The Singapore Police Force (SPF) plays a critical role in keeping Singapore safe and secure with our mission to prevent, deter and detect crime. We do this by working in partnership with the community to protect life and property, prevent crime and disorder, detect and apprehend offenders, and preserve a sense of security. SPF Ops-Tech Department (OTD) works to bridge between the operational users and technology counterparts with the aim to deliver user-friendly technologies that transform the way Police Officers fight crime. This includes leveraging advanced technology to enhance operational efficiency, streamline processes, and support policing work. As an Ops-Tech Officer, you will be working in cross-functional teams supporting various aspects of tech development, such as product management, project management, capability planning, data policy and governance, user experience design, etc. Multiple contract positions are available, including 1 team-leader position. Selected candidates may be considered for other positions after the expiry of contract if they perform well (subject to availability). You will be placed under Management Executive Scheme. What you will be working on: Development and implementation of the SPF Capability Map and ICT Heat Map to support the planning and management of SPF ICT systems development. Product management for ICT projects to develop or enhance digital platforms and infrastructure for public facing touchpoints, including collaboration with business stakeholders for requirements and vendors for system development. Responding to ICT incidents relating to assigned ICT platforms or infrastructure, such as coordinating response and recovery in the event of unplanned downtime. Definition of vision and roadmap for user experience, including the implementation of design standards for consistency across SPF projects. User experience design through the conduct of journey mapping, business process re-engineering and wireframing. Development and implementation of data policies to ensure appropriate and secure data use. What we are looking for: Field of studies in Science, Tech, Engineering or Business disciplines, preferably with focus in IT. Fresh graduates are welcomed for non-supervisory roles. At least 5 years if relevant experience in the management of digital platforms (e.g. customer management systems, websites, consumer-facing system) is required for the team-leader position. Relevant experience in enterprise architecture; project or product management; UX design; or data governance is an advantage for the relevant positions. Proficiency in relevant enterprise architecture methodology and terminology is an added advantage for EA planning roles. Proficiency in design and management of customer management systems or websites is an added advantage for product management roles. Proficiency in UX design tools; experience in UX development environments; and familiarity with frontend development/web technologies like Microsoft Power Apps, HTML/HTML5, CSS, JavaScript, and Responsive Web Design is an added advantage for UX positions. Strong understanding of the goals and principles of data governance is an added advantage for Data Policy roles. Strong organisational, analytical, project management and communication skills. Self-motivated, proactive, resourceful and innovative. Strong collaboration and interpersonal skills to meaningfully engage stakeholders at all levels. Ability to work and thrive in a fast-changing work environment (e.g. work on different projects at the same time) and manage ambiguity. Demonstrate integrity and drive for excellence in work. Comfortable to perform administrative and secretariat duties, where required. About MHA - Singapore Police Force (SPF)MHA - Singapore Police Force (SPF)#J-18808-Ljbffr