IT Ops

IT Ops

Location:Singapore

Job Type:Full time

Experience:From 2 yrs

Areas of Study:

Language:English

Education Level:Bachelor

JOB OVERVIEW:

Maintain and ensure the smooth operation of all IT equipment in the office, including hardware, software, networks, and systems, adhering to core principles of customer satisfaction, initiative, teamwork & collaboration, continuous learning & growth, and compliance with established policies.

DUTIES AND RESPONSIBILITIES:

• Provide technical solutions to resolve user issues effectively and comprehensively, minimizing recurrence and maximizing user productivity.
• Oversees IT equipment including laptops, audio/visual equipment and mobiles, encompassing hardware, patching, and compliance.
• Proactively prevent planned and unplanned outages to minimize system disruptions.
• Contribute to a modern and reliable technical environment by identifying outdated technologies for timely upgrades or replacements.
• General AV and IT Equipment support to departments for events
• Contribute to the "cloud first" strategy by improving the use and understanding of Google Workspace (GWS) and related applications to increase user adoption.
• Assist in providing IT support to internal departments, including obtaining quotes, preparing onboarding materials, and configuring software and hardware.
• Collaborate with the Groupware, Infrastructure and Security teams and other internal teams to test, troubleshoot and resolve issues.

QUALIFICATIONS AND EXPERIENCES:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 1 - 2 years of proven experience in a technical support or IT operations role.
• Strong technical and troubleshooting skills to solve day-to-day problems.
• Proficiency in gathering and analyzing information.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.

Note: We regret to inform you that our company does not have a work quota for foreign applicants.