Ops Support Executive

1 week ago

Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

**Responsibilities**
- Provide first level of troubleshooting support at customer site.
- Need to work closely with L2/L3 support engineers to resolve issues
- Monitor and ensure service levels pertaining to response and resolution of issues raised are met.
- Staff will be given a dedicated phone to respond when needed
- Ensure team size is kept optimum through scheduling.
- Communicate issues and opportunities to all staff.
- Responsible for ensuring operational processes are revised, updated and implemented.
- Plan, co-ordinate and manage the report requirements of customers to meet the agreed delivery dates.

**Requirement**
- Minimum 1 year IT experince
- Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)
- Basic Computer knowledge of Microsoft excel, word. Excellent communication and interpersonal skills

IT Consultancy & Services Pte Ltd

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