Business process improvement analyst

4 days ago


Singapore STARHUB LTD. Full time

Job Title: Business Process Improvement Analyst
Job Description
Job SummaryThe Business Process Improvement Analyst is responsible for supporting the identification and implementation of process optimization opportunities which support the strategic goals of the various lines of business.ResponsibilitiesPartner with stakeholders to identify automation and process improvement opportunities, designed to reduce cost, enhance efficiency and productivity, and to minimize the number of errors and risks of internal business processes.Collaborate with line of business management to continually monitor and evaluate programs, processes, workflow, and business results.Leads and manages the different activities required to complete the process improvement initiative such as but not limited to:Conduct data gathering, data analysis and feedback sessions (e.g., interviews, FGDs, observation, etc).Facilitates process-mapping and solution brainstorming sessions.Complete the cost-benefit analysis for recommended processes.Map out cross-functional employee journeysCreate value stream maps and document process flows.Manage the change required within and across business units.Identifies, manages, and mitigate risks and issuesMonitor improvement and publish closure reportCatalogues, maintains, and updates all process-related documents.Creates presentations and present findings, updates, and results to key business leaders.Acts as consultant and helps design processes of new and upcoming projects.Qualifications
RequirementsLean/Six Sigma certifiedJourney – mapping and design experience requiredMinimum 2 years working in the Telco industryMinimum 5 years working experience with at least 2 years in a process improvement role or its equivalentHas led a successful implementation of process improvement initiativesMust be highly proficient in Excel, Visio, and Power Point with ability to create executive-level presentationsDetail oriented, highly organized, self-motivated, proactive, independent, good communication skills, strong analytical, project management and change management skills, with ability to manage stakeholders, and able to plan and execute#J-18808-Ljbffr



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