Process Improvement Specialist

2 days ago


Singapore T+O+M Full time
Job Description

The Process Analyst will play a key role in ensuring the Finance Reporting Control Framework (FRCF) programme meets its required objectives. This role will work closely across both the Singapore and London office to document current state processes, identify risks and controls in place, and capture gaps in processes requiring remediation.

Key Responsibilities:

  • Produce visual representations of end-to-end workflows across various functions, highlighting steps, decision points, handoffs, and dependencies.
  • Document insights and feedback gathered from interviews and workshops with key stakeholders, capturing pain points and drilling down into root causes of identified inefficiencies.
  • Examine current processes against industry benchmarks or best practices within the insurance sector to identify areas for improvement.
  • Analyse technology gaps contributing to delays or errors, identifying risks in current processes and potential financial impacts.
  • Help produce recommendations for improvement, including quick wins and long-term initiatives to enhance process efficiency.

Requirements:

  • Bachelor's Degree in a relevant field, such as Business Administration, Industrial Engineering, or Operations Management.
  • Certified Business Process Professional (CBPP) or Six Sigma Certification (Green Belt or Black Belt).
  • Familiarity with tools like Visio, ARIS, or BPMN, and strong analytical abilities to identify process inefficiencies and develop improvements.
  • Strong verbal and written communication skills to interact with stakeholders at all levels and present findings clearly.

About the Job:

This role will focus on local operations in the Asia Pacific region, including Singapore and Labuan, requiring significant management of stakeholder expectations. The Process Analyst will work within processes specific to MS AAP's operations to ensure compliance with FRCF requirements.

What we're looking for:

Are you an analytical thinker with strong problem-solving skills? Do you have experience with process improvement techniques and tools like Visio or BPMN? If so, we'd love to hear from you.



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