Process Improvement Specialist
1 month ago
As a Process Analyst, you will play a key role in ensuring the Finance Reporting Control Framework (FRCF) programme meets its objectives. You will work closely with stakeholders across the Singapore and London offices to document current state processes, identify risks and controls, and capture gaps in process that require remediation.
Key Responsibilities- Produce visual representations of end-to-end workflows using tools like Visio to highlight steps, decision points, handoffs, and dependencies within each functional area.
- Document insights and feedback gathered from interviews and workshops with key stakeholders to capture pain points and drill down into root cause of identified inefficiencies and performance gaps in the processes.
- Examine current processes against industry benchmarks or best practices within the insurance sector to identify areas for improvement.
- Analyse technology gaps contributing to delays or errors, and identify risks in current processes, such as data inaccuracies, or manual errors, and potential financial impacts.
- Help produce recommendations for improvement, including quick wins and long-term initiatives to improve overall process efficiency.
- Bachelor's Degree in a relevant field, such as Business Administration, Industrial Engineering, Operations Management, Computer Science, or a related field.
- Certified Business Process Professional (CBPP) or Six Sigma Certification (Green Belt or Black Belt).
- Familiarity with tools such as Visio, ARIS, Lucidchart, or BPMN (Business Process Model and Notation).
- Strong verbal and written communication skills to interact with stakeholders at all levels and present findings clearly.
- Strong analytical abilities to identify process inefficiencies and develop improvements.
- Understanding of Lean, Six Sigma, Kaizen, or other process improvement techniques preferable.
- Ability to analyse data using Excel or other data analysis tools to identify trends and make data-driven decisions.
- Experience managing or supporting projects, including scheduling and risk management.
- Familiarity with ERP systems (e.g., SAP, Oracle) and workflow management software.
- Ability to adapt to changes and work in a dynamic environment.
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