Manager/Senior Manager, Operations Management

2 weeks ago


Singapore SkillsFuture SG Full time

Manager/Senior Manager, Operations Management (SSMD)Get AI-powered advice on this job and more exclusive features. What The Role Is As a Senior Manager in the Shared Services Management Division, you will plan and implement strategic Business Process Outsourcing (BPO) initiatives and collaborate with internal stakeholders and service partners to enhance shared services delivery. This role involves facilitating BPO operations, managing change requests, and driving innovation in outsourced processes. You will also play a crucial part in the planning and execution of transition from the current to new service partners. What You Will Be Working On The Senior Manager for the SSMD Division will play a pivotal role in facilitating business process outsourcing (BPO) arrangements, managing change and projects, driving innovation and process improvement, and overseeing performance monitoring, budgeting, and payments. This role is crucial in aligning the division's operations with organizational goals and ensuring the seamless transition and management of outsourced services. Key Responsibilities & Competencies BPO Facilitation and Stakeholder Management Develop a strong understanding of the business needs of



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