Operations Manager

**Key Responsibilities
1. Operations Oversight:

- Manage and coordinate all aspects of daily operations within the nursing

home, including housekeeping, maintenance, food services, and security.
- Develop and implement operational policies, procedures, and protocols to

ensure smooth workflows and optimal efficiency.
- Monitor key performance indicators (KPIs) related to operations, identifying

areas for improvement, and implementing corrective actions as necessary.

2. Staff Management and Development:

- Supervise and support departmental managers and staff members,

providing guidance, training, and performance feedback.
- Collaborate with HR for recruitment, onboarding, and retention strategies to

maintain a skilled and motivated workforce.
- Foster a positive work culture characterized by teamwork, professionalism,

and continuous improvement.

3. Budgeting and Financial Management:

- Develop and manage the annual operating budget, ensuring fiscal

responsibility and cost-effectiveness in all operational activities.
- Monitor expenses, revenue streams, and financial performance, adjusting as

needed to meet budgetary goals.
- Identify opportunities for revenue generation or cost savings through process

optimization and resource allocation.

4. Quality Assurance and Compliance:

- Ensure compliance with regulatory requirements, accreditation standards, and best practices in eldercare.
- Implement quality assurance programs to monitor and improve service delivery, resident satisfaction, and clinical outcomes.
- Conduct regular audits and inspections to assess compliance with safety, sanitation, and infection control protocols.

5. Resident and Family Engagement:

- Establish and maintain positive relationships with residents and their families, addressing concerns and soliciting feedback to improve services.
- Coordinate social and recreational activities to enhance the resident experience and promote socialization and well-being.
- Collaborate with healthcare providers and community resources to meet the diverse needs of residents, including medical, emotional, and spiritual support.

6. Emergency Preparedness and Risk Management:

- Develop and maintain emergency response plans and procedures to ensure the safety and security of residents, staff, and visitors.
- Conduct regular drills and training exercises to test emergency preparedness and response capabilities.
- Identify and mitigate risks related to facility operations, environmental hazards, and security breaches.

1. Knowledge
- Bachelor's degree in Healthcare Administration, Business Management, or related field. Master’s degree preferred.
- Minimum of 5 years of experience in healthcare operations management, preferably in a long-term care or nursing home setting.
- Knowledge of regulatory requirements and best practices in eldercare, particularly in Singapore.

2. Skills
- Strong leadership skills with the ability to motivate and inspire teams to achieve organisational goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in budgeting, financial management, and data analysis.

3. Ability
- Ability to prioritize tasks, manage multiple projects, and adapt to changing priorities in a dynamic environment.

4. Others
- This position typically operates in a healthcare facility environment, with regular office hours. However, flexibility in schedule may be required to address operational needs or emergencies.
- Occasional travel within Singapore may be necessary for meetings, trainings, or inspections.
- The Operations Manager may be exposed to stressful situations, including emergencies or conflicts among staff or residents, requiring strong leadership and decision-making skills.