Technical Support Role Available

5 days ago


Singapore beBeetechnical Full time

**Job Overview:**

We are seeking a skilled Technical Support Specialist to provide high-quality technical support to our team. The ideal candidate will have excellent problem-solving skills and be able to troubleshoot and resolve hardware, software, and network issues.

  • Main Responsibilities:
  • Serve as the first point of contact for all IT-related issues via phone, email, and in-person.
  • Diagnose and resolve technical problems related to desktops, laptops, printers, and mobile devices.
  • Install, configure, and maintain operating systems (Windows, macOS) and software applications.
  • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
  • Resolve issues with user accounts, passwords, and access permissions.
  • Escalate complex issues to senior IT staff or external vendors when necessary.

Key Skills and Qualifications:

  • Fundamental Knowledge:
  • ITE/Diploma in Information Technology, Computer Science, or a related field.
  • CompTIA, A+, Network+, or other relevant certifications are a plus.
  • Practical Experience:
  • Proven experience in a technical support or IT help desk role.
  • Experience supporting a Windows and/or macOS environment.
  • Familiarity with network concepts (TCP/IP, DNS, DHCP)
  • Knowledge of Microsoft Office 365 or Google Workspace.

Benefits:

  • Office: Based in Tuas.


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