Concierge & Membership Executive

2 days ago

Singapore WORKLE PTE. LTD. Full time

Working location: Central Must be able to commit shift duties Experience in dealing with high net worth clients Seeking a Membership Executive to manage member services, reservations, and events while delivering premium customer experiences in a luxury environment. Job Duties Process new membership applications, update records, and ensure compliance with policies while safeguarding confidentiality. Communicate with members on policies, events, promotions, and offerings through newsletters, invitations, and reminders. Assist members with special requests, including reservations, private events, and tailored recommendations. Address member concerns and feedback with professionalism, ensuring timely and satisfactory resolutions. Manage membership fee collection, process payments, and maintain accurate financial records. Promote member-exclusive events and engagement initiatives through targeted communications. Identify opportunities to enhance the member experience and encourage participation in club activities. Manage reservations for dining, events, and facilities, ensuring accuracy and up-to-date records. Maintain detailed records of member interactions, statuses, and guest visits. Ensure concierge and service areas reflect high standards of luxury, comfort, and cleanliness. Requirements Diploma or degree from preferably hospitality or related field. Minimum 2 years' experience in hospitality, travel (airlines), or customer service roles. Strong interpersonal skills, resourceful, independent, and proactive. Prior work experience in Singapore and/or APAC markets is essential. Willing to work on weekends and public holidays . Knowledge and experience in the luxury lifestyle industry is an advantage. EA License No: 19C9611EA Personnel Reg No: R Teng Wei Mun (Celest)

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