Search Operation Lead

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
Responsibilities
Evaluate the Local Services search experience from the user perspective, collaborating with Product and R&D to drive strategy and improve key business metrics.
Support new product features and strategies by assessing their impact to ensure user satisfaction and business goals are met, while defining ideal user experiences.
Plan and execute operational campaigns for key Local Services scenarios, promoting cross-team collaboration to achieve business targets.
Enhance evaluation quality and operational efficiency by optimizing processes and leveraging large language models and automation tools.
Build and maintain user feedback metrics, monitor and analyze key experience issues, and drive feedback improvements.
Establish a robust feedback management system to track collection, attribution, prioritization, and resolution, providing authentic user insights to improve experience.
Lead and develop the operations team, strengthening capabilities in strategy and product iteration.
Qualifications
Mandatory:
Bachelor’s degree or above, 5+ years in internet product operations with team management experience; experience in search or Local Services preferred.
Skilled in building user feedback systems, including metric design, process setup, and feedback closure, with ability to drive experience improvements via data analysis.
Capable of user-centered product evaluation, independently conducting feature research and collaborating with Product and R&D for delivery.
Strong data analysis and user research skills, integrating quantitative and qualitative insights for actionable recommendations.
Preferred:
Excellent cross-team communication and project management skills to align resources and deliver results.
Strategic thinker with systematic operational skills, able to plan, formalize methods, and grow team influence.
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